Virtual/Live Chat Agent – Customer Service
| Location | Cape Town, South Africa |
| Date Posted | June 20, 2022 |
| Category |
Customer Service
|
| Job Type |
Full-time
|
| Currency | ZAR |
Description
We are looking for an ambitious and customer-orientated Customer Service Executive - Virtual/Live Chat, with outstanding communication skills, to join the AnyVan team. The role will include dealing with a high amount of inbound and outbound calls and liaising between customers and internal teams to close issues and increase conversion rates. To be successful in this role you should be courteous and professional whilst able to work efficiently. This candidate will demonstrate exemplary communication, both verbal and written, in relation to customer service skills inclusive of strong negotiation skills. We are in for the long run and we are looking for dedicated professionals who can apply their skills and knowledge and further develop their talent.
**PLEASE NOTE, THIS ROLE IS NOT REMOTE and candidates must meet the below qualificiations.**
About Us
AnyVan is not only disrupting the logistics market, but we are the leading tech/logistics company across the UK and Europe. We have established this position through continuous innovation and delivering an outstanding service to our customers. Our 3.5 million users agree with this, as we have been rated ‘Excellent’ more than 70,000 times on TrustPilot. This reputation and quality of service delivered has enabled AnyVan to partner with some of the UK’s largest companies including Zoopla, Rightmove, eBay, Gumtree and Preloved. We are a well-established company with a go-get them start-up mentality that can move quickly to open ourselves up to new market opportunities and initiatives, we encourage big thinking and no ideas are dismissed without thorough scrutinisation of their validity to grow our business. We work hard & play hard!
Responsibilities & Qualifications
- Handling live-chat queries, and emails within 24 hour reporting deadline, identifying, reporting, and resolving issues such as adverse events, product quality complaints, general enquiries & on the day enquiries.
- Handling of Live Chat monitoring per rota. Must have Live/Virtual Chat experience.
- Proactive and direct contact with customers, providing solutions & feedback to improve business and consumer satisfaction.
- All clients will be UK based and experience in this market is advantegous.
- Taking accurate, verbatim notes.
- Continued self-learning of all new processes and policies.
- Any other duties as required by the department - flexibility and accuracy are key.
- Monthly test provided and regular training and updates provided.
About You
- Customer service experience + 2 years Live/Virtual Chat experience is a must
- Candidates MUST be able to type 65+ WPM
- Ability to multi-task and think on your feet
- Great communication and written English
- Thrives in high pressure environments.
- Must be able to succeed on a team as well as a self-starter
- Ambitious, outgoing, and professional
- Self-motivated with a strong work ethic
Interested?
- Competitive salary!
- Brand new fun office with foosball table and playstation!
- Free beer Fridays!
- Employee Engagement Days!
- 20 days holiday!
- Many Benefits!
- Referral bonus!