Service Relationship Consultant (Telecomms)
| Location | Ekurhuleni (East Rand), South Africa |
| Date Posted | June 16, 2022 |
| Category |
Administration
|
| Job Type |
Full-time
|
| Currency | ZAR |
Description
We're currently seeking Service Relationship Consultant (Telecomms) - 6 - 12 Months Contract - Port Elizabeth with the relevant Mobile / Cellular network / Telecoms Service experience.
Duties & Responsibilities
- Ensure continuity and quality of service to enterprise business unit high net worth customers.
- Escalation management for internal stakeholder in relation to service optimisation and improvement.
- Customer name/address changes (bill to, ship to, registered office) contact management – Updating and maintenance of RICA/authorised signatories, technical contacts, single points of contact, On-site contacts.
- Manage all non-billing impacting changes – technology, configuration changes, additional IP addresses, telephone numbers etc.
- Manage billing impacting changes – upgrades/downgrades, site moves/migrations, terminations, renewals.
- Manage operational governance with client, including governance contacts.
- Monthly, quarterly SLA compliance reporting (as per customer engagement agreement).
- Calculate non-compliance penalties, formulate and submit for processing the penalty credit notes (if applicable).
Desired Experience & Qualification
- 3 Year Diploma or Degree
- Minimum 3 years experience in Customer Service Management
- Minimum 5 years in Telecommunication industry, enterprise based and Fixed line opco
- ITIL foundation certificate
- Network and Product training
- CCNA, CCNP , CCSP , CCIE written , JNCIA , JNCIS
Package & Remuneration
Contract: 6 - 12 Months
Salary: R176 per hour
Applying Instructions
- If interested, please apply directly through Pnet or email us directly at jobs@quest.co.za
- N.B If emailing us directly, remember to insert "Service Relationship Consultant PE" in the email subject line, for consideration