Service Relationship Consultant (ICT) ITIL
| Location | Ekurhuleni (East Rand), South Africa |
| Date Posted | June 16, 2022 |
| Category |
Administration
|
| Job Type |
Full-time
|
| Currency | ZAR |
Description
We're seeking experienced Service Relationship Consultants (ICT) ITIL - 12 Months Contract - Westrand (Johannesburg) in Managing and maintaining Customer relationships before, during and post implementation of Products and Services offered in SA for Enterprise Customers
Duties & Responsibilities
- To ensure continuity and quality of service to Enterprise Customers for Fixed (ICT) Products and Services.
- Ensure implementation for mechanism for SLA compliance
- To perform Inbound and Outbound Services to identified customers including relationship management and assurance support.
- Ensure accurate service inventory throughout the customer operational lifecycle
- Customer and service take-on to ensure correct service implementation.
- Change management communication as per SLA requirements
- Service business continuity and improvement (both from a customer and core perspective)
- Assist clients with trouble shooting on basic technical product and device issues
- Provide clients with advice to minimise additional tickets and escalations
- Highly dynamic and fluctuating Telecommunications and ISP industry
Desired Experience & Qualification
- Matric
- 3-year Diploma /Degree
- MUST have Minimum 3 years in Telecommunication/ICT industry Business 2 Business experience
- MUST have ITIL knowledge
- ITIL foundation certificate (Advantageous)
- Network and Product training
- CCNA, CCNP , CCSP , CCIE written , JNCIA , JNCIS
Package & Remuneration
- Salary: R130 per hour (non-negotiable)
- Contract: 12 Months
Applying Instructions
- If interested, please apply directly through Pnet or email us directly at jobs@quest.co.za
- N.B If emailing us directly, remember to insert "Service Relationship Consultants (ICT) ITIL" in the email subject line, for consideration, and state which area you are applying for.