NM 359066 – Customer Management Import Controller (359066)
| Location | Gauteng, South Africa |
| Date Posted | June 24, 2022 |
| Category |
Customer Service
|
| Job Type |
Full-time
|
| Currency | ZAR |
Description
You will be expected to perform the following Key Functions:
- Ensure the accurate and timely movement of ocean freight to- and from specific locations within the service standards agreed with the Customer.
- Handle all Customer facing communication and shipment related internal communication between/with Company’s stakeholders.
- Provide Customers with proactive exception management in case of service quality deviations including follow-up and problem resolution.
- Ensure Customers are invoiced for all shipment related charges.
- Run compliance check against corporate and legal guidelines – as applicable.
- Ensure valid quotation for Consignee is in place.
- Obtain adequate shipping volume forecast information from Consignee and maintain this information at all times – as applicable.
- Continuously provide Consignee’s volume forecast information to Origin Office – as applicable.
- Receive pre-shipment status from Origin office and continuously inform Consignee – as applicable.
- Receive booking request from Consignee or Origin Office – as applicable.
- Qualify booking request details against customer agreement and current market conditions- as applicable.
- Verify booking request with Consignee and provide shipping instructions to Origin Office – as applicable.
- Provide preferred routing instructions to Origin office – as applicable.
- Request and receive delivery instructions from Consignee and relay to Operations Team.
- Request update from/with MDM Team (Master Data Management) as applicable.
- Follow up on Consignee’s credit issues with Finance Team.
- Facilitate communication between Customer and Import customs department – as applicable.
- Receive and/or upload relevant Customer documents to digital archive (ODM) via TANGO – as applicable.
- Continuously provide demurrage & detention details to Consignee.
- Evaluate and ensure shipment profitability.
- Explore upsell opportunities with the Consignee.
- Generate operational reporting for Customer – as applicable.
- Ensure compliance with Customer specific KPI’s – as applicable.
- Verify and create income reserves and cost accruals in TMS (TANGO).
Desired Experience & Qualification
Qualifications
Matric. Logistics qualification.
Skills
- Min 5 years experience.
- Ocean /Sea Freight experience
- Operations
- Customer Management.
Package & Remuneration
Salary / Package
Negotiable
Benefits
Medical Aid, Provident Fund.