Network Support Engineer
| Location | Durban, South Africa |
| Date Posted | December 5, 2022 |
| Category |
Engineering
|
| Job Type |
Full-time
|
| Currency | ZAR |
Description
We are looking for a dynamic Network Support Engineer who demonstrates excellent skills in the Network Administration arena including both LAN and WAN. You should be a professional individual, with excellent communication skills, who strives for excellence in all that you do. While being process orientated, you will be a team player who believes in supporting clients and colleagues alike in achieving the necessary improvements. You should work well both in and out of supervision.
Duties & Responsibilities
Solution Design
- Planning infrastructure design and implementations
- Consulting with clients to specify requirements and design solutions
- Recommend improvements to existing solutions
- Fully understand a VPN configuration, support and design
Equipment
- Implement Infrastructure under change control processes
- Configuration, maintenance & management of installed equipment
- Pro-actively plan and install upgrades, releases, and device firmware upgrades.
- Documentation of configurations
Support
- Providing technical support to both internal and external client/remote sites
- Monitor all networks / identify problem areas
- Manage and respond to support tickets timeously
- Troubleshooting and resolution of issues
- Monitoring performance of networks
- Working with IT support personnel
- Providing network administration and support
People Skills
- Working with Service Providers
- Ensuring that maintenance contracts are in place
- Liaison with clients in a professional manner
- Excellent Communication skills with clients
Security
- Ensuring that the environment is secure from external threats
- Sound understanding of firewalls and configuration
- Anti-virus installations / monitoring
- Threat detection and analysis
- Understanding of certificates
Overview
- Evaluate industry trends and assist in implementing standards and best practices.
- Produce relevant reports for internal management
- Provide costing into budgets for projects and CAPEX
- Documentation to reflect all processes and procedures
- Define network policies and procedures
Desired Experience & Qualification
- Matric or Grade 12 or NQF4
- Information Technology - national diploma or bachelor’s degree (optional)
- Relevant qualifications/certifications in networking / hardware
- Driver’s license minimum code 08
Required Experience:
- Minimum of 5 years relevant technical experience in the networking environment with demonstratable skills
- Good Technical understanding of both Local and Wide area networking
- Microsoft Networking Services (Active Directory, DNS, PKI, DHCP)
- Fortinet / Cisco desired
- Network devices (servers, routers, firewalls)
Special Requirements:
- Network administrator tools (WinSCP, Putty, Wireshark)
- Microsoft Office Suite (Word, Excel)
- GOOD KNOWLEDGE OF FIREWALLS (FORTINET)
- Ticketing systems (Jira)
Core Functional Knowledge/ Skills
- Good planning & organising skills
- EXCELLENT COMMUNICATION SKILLS WITH CLIENTS
- Time and Priority Management
- Service and client orientated
- Attention to detail
- Technical writing
- Team player
- Initiative