Main purpose of the role:

The successful incumbent will be responsible for the implementation, support, monitoring and control of the adopted quality management system relational to client and DSV requirements. The incumbent will be accountable to ensure compliance throughout the supply chain in respect of formally agreed to quality- and service level agreements.

Duties and Responsibilities:

• Ensure all shipments within DSV’s control are compliant with the current Quality, Safety, Health, and Environmental (QSHE)-, Pharmaceutical and Healthcare Policy, as well as standard operating procedures to mitigate any potential risks associated with the supply chain;
• Ensure compliance to QSHE-, Pharmaceutical and Healthcare policy, standard operating procedure as well as statutory guidance documents;
• Review, write, train and implement procedures / processes / workflows or other, as and when required to ensure compliance with adopted Quality Management System (QMS) within the pharmaceutical warehouse;
• Active participation in audits whether internal, client, statutory or other;
• Active participation in non-conformance closure through appropriate implementation of remedial action to ensure robustness of adopted QMS;
• Active participation in continual improvement;

Active participation in recalls whether actual or mock recalls whilst providing support in respect of product traceability, report writing and other activities associated thereto;

• Full participation in pharmaceutical waste management whilst providing support to the pharmaceutical quality lead, operational management and / or other;
• Manage all locally controlled pharmaceutical and healthcare business contractors whilst coordinating training as and when required;
• Proactive engagement within operational undertakings to ensure prompt escalation to relevant manager in the event of system failure and / or operational weaknesses or necessary enhancements;
• Ensure prompt issue resolution and optimal consulting and support in respect of storage, handling and transportation such to ensure deliverance of sales orders, operational demands and other;
• Ensure daily stock on hand alignment between DSV and client systems with immediate investigation and CAPA assignment in the event of variances whether nil picks / error percentage / KPI requirements / other;
• Allocation, management and prioritization of picking waves in line with business requirements to ensure optimal productivity and efficiency is achieved
• Active management of priority orders to ensure order fulfilment in line with client KPIs;
• Support the Pharmaceutical and Healthcare Management team through the communication of current issues and continuous improvement opportunities identified at Branch level. Tasks include:
  • Report writing in respect of KPI’s;
  • Daily / Weekly / Monthly productivity and efficiency reports;
  • Submission of weekly housekeeping reports to operations manager;
  • Daily / Weekly / Monthly inspections aimed at QSHE; and
  • Active participation in security matters to mitigate stock loss, theft or misappropriation including associated report writing in respect of noted incidents;
• Analyze and collect competition and / or market data, client and DSV internal feedback to aid complaint management in respect of adopted QMS;
• Active participation in managerial tasks, including but not limited to:
  • Departmental resource management;
  • Conflict resolution in collaboration with HR department;
  • Implementation and management of OHS standards;
  • Performance of stock takes, as and when required; and Management meeting attendance.

Tertiary Qualifications:

• Matric
• Logistics or SC Qualification + min 3 years’ experience or;
• ISO 9001:2015/14001:2015/45001:2018
• SHERQ Management
• 5-10 years relevant experience in industry with in-depth experience in all job-related requirements listed below

Computer Literacy Level:

• 3-5 year experience and highly effective working knowledge of DSV CargoWRITE / RECAP / CAPA (or relevant industry related software)
• Proficient in Excel for data management and reporting

Job Related requirements:

• Minimum 5 years relevant supervisory experience:
• 3-5 year experience in Health product identification and compliant storage segregation by resultant UN Code and/or MSDS category
• 3-5 year experience in Consumer and/or Retail product;
• 3-5 year experience in Specialized packaging for Consumer and/or Retail;
• High value product requiring specialized processes and storage arrangements;
• Value added services such as promotional bundling, kitting and re-labeling;
• Operations: Extensive knowledge and hands on skill related to Inbound, Stock Management, Outbound / Order Fulfilment, Return processes, effective Packaging, excellent facility housekeeping (5S) and batch / serial number and expiry control;
• Problem Solving: Effective Root Cause Analysis, Problem Solving and implementation of Corrective and Preventative Measures;
• Management: Must be able to do all managerial functions (Planning, Organizing, Leading, Controlling, Monitoring) independently, effectively and reliably;
• Communication: Must communicate effectively (written and verbal) to manage and meet both internal and external customer expectations;
• Compliance: Must ensure full site compliance, including the following: DSV Policies, Regulations, Work Instructions, Maintenance Schedule and Local Authority requirements;
• Stress and Conflict Management: Must have effective techniques and/or skills to manage conflict, cope with stress and work effectively under constant pressure;
• SHERQ: Internal measurement and auditing of all site processes to ensure stability and improvement in areas of Health and safety, environment and facility compliance/risk mitigation. Knowledge and experience of QMS such as ISO 9001, 14001, and 45001;
• Commercial: Must have effective commercial acumen and experience to manage Client and Supplier Contracts, SLA’s and Risk;
• Financial: Must have effective financial acumen to populate budget template, ensure tight cost control and ensure consistent on time revenue collection to meet or exceed budget;
• HR and IR: Must be able to effectively lead, train, performance measure and performance manage all subordinates to ensure high morale, productivity and retention. This includes advanced knowledge of Industrial Relations and Processes;

Due to the high volume of applications received, only shortlisted candidates will be contacted. Should
an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.