Firewall Specialist
| Location | Johannesburg, South Africa |
| Date Posted | January 4, 2020 |
| Category |
IT / Information Technology
Telecom |
| Job Type |
Full-time
|
| Currency | ZAR |
Description
A passionate and dedicated team of Network Engineers based in Midrand is currently growing the team and are on the hunt for a Fortigate Firewall Specialist to join them in the new year! The key function of this position is to be the point of contact for all customer firewall technical support needs and to ensure that customer service excellence is achieved for each customer interaction.
What will you be doing:
- Maintaining customer communications during the problem resolution.
- FSSO setup and management
- Maintain a high degree of customer service for all support queries
- Take ownership of user problems and be proactive when dealing with customers issues
- Respond to enquiries from clients and resolve faults
- Manage complex calls via the escalation process
- Report back to the Manager on the progress of tasked enquiries
- Manage and maintain firewall device for clients.
- Provide technical advice to lower level engineers.
- Taking immediate corrective action to restore services
- Perform other support related duties as assigned as well as documenting audits
- Provide 2nd level support for security related problems and/or tasks.
- Analyse complex firewall network problems and co-ordinate to resolution.
- Use the network performance and monitoring tools to provide ad hoc capacity planning and trending as well as technical/connectivity guidance to clients
- Submit and review planned network changes (Change Control)
- Provide technical support and analysis where required, both during business day and after hours (after hours is on a standby basis with additional allowance).
- Perform hands-on support for but not limited to: HIDS/HIPS, VPN, malware analysis and antivirus protection, content filtering, logical access controls, encryption, data loss prevention (DLP), content filtering technologies, cloud security, log correlation/management, vulnerability scanners, LDAP, and security incident response.
Required Skills
- network security support
- FSSO
- NSE 4
Candidate Requirements
What we need:
- Technical qualification: -
- Minimum: NSE4
- Beneficial: CCNP, JNCIA/JNCIS, above NSE 4
- Minimum of 3-5 Years work experience
- Strong experience with Fortigate, Juniper, Cisco and possibly Palo Alto Firewall administration
- Networking knowledge –LAN, WAN, Firewall, Wireless, Wireless AP’s
- Ability to troubleshoot complex networks solutions
- Hands on experience with networking and security hardware i.e. Routers, Switches, stateful firewalls
- Understand and have solid expertise in TCP/IP, Layer 2 & 3.
- Understanding of Static and Dynamic Routing Protocols (BGP, RIP)Working knowledge of IT processes (i.e., ITIL) including incident, problem, defect, change and release management
- Experience with logging/correlation/SIEM technologies, Analysers and Fortimanager.
- Experience with security vulnerability investigation and remediation.
- Hands on experience with endpoint security technologies i.e. encryption, antivirus, DLP, HIPs, and malware
- Facilitate device refresh of network security devices with a focus on capacity, manageability, and security of new and existing security infrastructure.
- Excellent interpersonal relations, verbal and writing skills
- Accustomed to working in a high energy environment
- Attention to detail imperative
- Ability to multi-task is essential
- Have a sense of urgency and able to perform under pressure
- Ability to adapt to change
- Open to learn and grow
- Take accountability and ownership
- Proactive approach to tasks and outputs
Apply before Saturday, February 8, 2020 - 36 Days leftCompanies may expire jobs at their own discretion.If you have not received a response within two weeks, your application was most likely unsuccessful.