Client Service Representative Mobile Network /ICT – KZN 6 -12 months contract
| Location | KwaZulu-Natal, South Africa |
| Date Posted | September 10, 2022 |
| Category |
IT / Information Technology
|
| Job Type |
Full-time
|
| Currency | ZAR |
Description
We're are urgently seeking Client Service Representative Mobile Network /ICT - KZN 6 -12 months contract , to ensure end-to-end professional and excellent mobile service requests related to mobile voice and data services.
Duties & Responsibilities
- Business clients are provided with professional, accurate and premium on-site service delivery for all mobile voice and data services.
- This service delivery relates all tickets for end-to-end delivery (order-to-activate) and assurance (query-to-resolve).
- Resolution of all mobile requests for service
- Proactive tracking and management of Requests for service
- Defined updates to clients as per standard operating procedures
- Quality assessment of service fulfilment tasks to ensure its right first time
- Technical support for handset setup at client on-boarding
- Incident handling relating to coverage complaints
- Defined updates to clients as per standard operating procedures
- Complaint and query handling within defined SLA/OLA TATs
Desired Experience & Qualification
- Diploma
- Essential All experience must be in the mobile sector (voice and data)
- 2 – 3 years’ experience within a service fulfilment
- 2 – 3 years’ experience in a client facing role
- Experience in client facing service technical support
- ITIL foundation certification, advantageous
Package & Remuneration
- Salary : R118 per hour
- Contract: 6 - 12 Months
Applying Instructions
- If interested, apply directly through LinkedIn or email your CV to jobs@quest.co.za
- If emailing us directly, please insert "Client Service Representative KZN" in the email subject line, for consideration