Application Support Consultant (Intermediate)
| Location | Cape Town, South Africa |
| Date Posted | January 10, 2023 |
| Category |
Other
|
| Job Type |
Full-time
|
| Currency | ZAR |
Description
Parvana Strategic Sourcing has established itself as a leading provider of permanent and temporary recruitment services to the South African, European and UK marketplace. In addition to this we have enjoyed considerable success in Australia and other part
Duties & Responsibilities
Client Details:
Our client has customers in the US, UK and South Africa which they support via their offices in Cape Town, South Africa and London. Development is done in Cape Town and our client utilises the Scrum methodology enabling them to be nimble and accurate in the development of products for both on-premise and cloud implementations. Their focus is to create and manage business critical documents needed for RFI's, RFP's and general record keeping efficiently and accurately. The software is incredibly powerful but highly intuitive and very easy to use taking advantage of cloud technology.Role Responsibilities:
Our client has customers in the US, UK and South Africa which they support via their offices in Cape Town, South Africa and London. Development is done in Cape Town and our client utilises the Scrum methodology enabling them to be nimble and accurate in the development of products for both on-premise and cloud implementations. Their focus is to create and manage business critical documents needed for RFI's, RFP's and general record keeping efficiently and accurately. The software is incredibly powerful but highly intuitive and very easy to use taking advantage of cloud technology.Role Responsibilities:
- Responding to and resolving calls logged.
- Completing all related administrative tasks.
- Providing service that is professional, accurate and customer focused.
- Providing product specific training.
- On-call and available during client's prescribed office hours (Rotational standby included)
- Ensuring issues are timeously escalated and appropriately resolved.
- Smoke testing during product deployment.
- General post configuration changes
- Providing advice on SharePoint Online and PowerBI
- Assisting with document / template updates
- Assisting the various teams.
- Ensuring external customer support documentation is updated.
- Ensuring support documentation is created, stored and maintained for current and future use.
Preferred Qualifications:
- Relevant tertiary qualification
Relevant Skills / Experience:
- 3 - 5 years SaaS industry experience
- Strong IT, networks, applications (Web / Back-End) and SharePOint Online.
- Good understanding of technology and the IT environment / industry
- Exposure to SharePoint would be ideal
- High attention to detail
- Ability to take the complicated and make it simple for the client
- Empathy for business end users
- Always happy to jump in and help, even when it's not part of your job description
- Great communication skills
- Naturally interested in and enjoy troubleshooting issues.
- Drivers Licence and own transport