Agent: Customer Service Acquisitions
| Location | Johannesburg, South Africa |
| Date Posted | June 25, 2022 |
| Category |
Customer Service
|
| Job Type |
Full-time
|
| Currency | ZAR |
Description
Vacancies exist for Agents: Customer Service Acquisitions in the Operations Department of a Company based in Randburg, Johannesburg
Skills and Competencies:
Selling skills (objection handling and negotiation)
Customer centric
Attention to detail
Deadline and results driven
Initiative
Teamwork
Judgement/Problem solving
Tolerance for stress
Interpersonal and communication skills
Influencing
Duties & Responsibilities
The Acquisitions agent is responsible for sales and lead conversion targets.
Marketing of the Company to both existing and new customers
Scheduling fitment of tracking units
Follow up on outstanding leads and/or queries
Handle inbound and make outbound calls according to campaigns
Demonstrate excellent knowledge of product, service offerings and systems
Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and Company’s sales strategy
Dealing with customer queries and complaints in a competent, efficient and professional manner in accordance with the Company’s quality standards and values
Selling of value added services
Provide constant feedback to intermediaries, management and other departments regarding status of leads
Ensure quality benchmarks are achieved
Manage time and workloads to ensure that deadlines and targets are met
Align own behaviour with the Company’s culture and values
Ensure achievement of own performance requirements
Desired Experience & Qualification
Minimum Matric qualification
Previous call centre experience in a sales environment is essential
RE5 certificate as a COMPULSORY qualification
120 FAIS credits advantageous
MS Office knowledge (Basic or Intermediate Excel)
Package & Remuneration
If you meet all the minimum requirements: R11,000-00 per month Basic, opportunity to earn commission for upselling Value Add Products