Global communications management (software) company in Johannesburg is looking for a Account Executive - Digital Communications to join their team. Become a part of one of the most reputable customer communication solution companies in Gauteng

The Account Executive is responsible for pursuing, responding to prospects and managing customer accounts utilising the client's electronic marketing capabilities.  This includes securing business from designated key prospects; presenting to prospects and closing the sale.  Thereafter, the Account Executive is expected to proactively manage the account.  The Account Executive position includes research, consultation, presentations, keeping up with electronic marketing trends and offering strategic marketing advice, plus day-to-day management of account activities.

Business Development: 

• Finding and managing new business opportunities within existing clients
• Responding to incoming prospect queries and managing them
• Managing existing customer accounts
• Up-selling services to customers
• Providing proposals, presentations and quotations to potential and existing customers
• Offering strategic digital marketing advice to customers

Account Administration:

• Ensuring contracts are signed (new customers) and renewed (existing customers)
• Invoicing of work completed
• Updating of spreadsheets and internal management reports
• Providing all manner of reporting to customers

Campaign Execution:

• Briefing of campaigns and projects to operational teams
• Communicating with internal teams regarding campaigns and projects
• Providing regular and valuable feedback to the client
• Raising any “red flags” and assisting to resolve issues to complete the work

Knowledge

• Researching email marketing trends and building personal knowledge
• Positioning of self as eMarketing expert
• Understanding and being knowledgeable about customer environments

Candidate Profile

• Completed Tertiary Qualification in Marketing in the field of Marketing/Business/Commerce or equivalent to NQF Level 5
• Honest, reliable & confidential
• Respectful & Flexible
• Possess cultural & political awareness and sensitivity
• Demonstrate sound work ethics
• Valid driver’s license & transport
• Self-motivated & Well presented

Requirements:

• 2 - 3 years relevant working experience
• Have proven intermediate to advanced skills in Microsoft Office Suite, specifically Excel, Word, PowerPoint and Outlook
• Prioritise their own and team members work
• Have the ability to work under pressure
• Be structured and organised
• Be able to understand customer requirements and apply sound thinking to solutions
• Be able to compile concepts and proposals for presentation to specific client audiences
• Be confident to sell him/herself and the company’s capabilities
• Have a proven track record of building healthy customer relationships
• Have the ability to understand and apply marketing concepts and digital processes to all campaigns

Characteristics:

• Pro-active
• Attention to detail
• Be able to multi-task
• Logical thinker
• Consistent

Skills required:

• Be able to understand customer requirements
• Have excellent written and spoken communication skills
• Have excellent administrative skills and be able to multi-task
• Have the ability to build healthy relationships (clients and internal)
• Be proficient on Excel (advanced level)
• Valid driver’s license and reliable transport at all times

Market related

We’d love to help absolutely everyone we come into contact with. Due to the sheer volume of applicants, we are unable to give individual feedback. If you have not heard from us within 14 days of your application, kindly consider your application unsuccessful.