Summary Statement: (Reason why job exists) The primary objective of the Operations Manager position is to be a direct representative, capable of making and implementing sound decisions on behalf of the company in all areas of the planning, directing and coordination of the branch assigned to. The Operations Manager is responsible for:  overseeing the operational, financial and legal affairs of an operational division / branch  asset management and maintenance thereof  all personnel and related functions  overall administration of the division / branch.  effective leadership to ensure the staff functions as an effective and committed team in line with company vision, mission, goals and values  leadership in maintaining a productive, cost-effective, safe and legal workplace Key Performance Areas: (Essential Duties & Responsibilities) To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:  Reporting relationship to Satellite Regional Manager(SRM) o Ensure clear and timely reports and proposals are prepared and presented to SRM as and when required. o Follow up on concerns and research issues in a timely and effective fashion o Establish systems and procedures to keep SRM informed about the division / branch’s status, needs and activities  Financial: o Ensure adequate financial internal & corporate governance controls are in place and effective o Provide timely and accurate financial reports o Ensure the division / branch’s assets are managed according to set objectives Human Capital Operations Manager Page 2 of 5 o Prepare all budgets and financial forecasts o Critical examination of information for accuracy o Evaluating information - perform in-depth financial analysis and promptly address financial inaccuracies, inefficiencies and problems (review financial statements, sales and market coverage reports, and other performance data to measure on an ongoing basis progress to goal achievement and to determine areas requiring improvement / enhanced action and / or cost reduction) o Overall responsibility to plan for the division / branch’s financial future, needs, profitability, etc. o Overall responsibility to ensure the quality of division / branch financial activities is in line with company objectives. Essential department functions to be monitored are:  New and Used Sales: ensure order take targets, invoicing targets and GP targets are met, stock turn is controlled, acceptable levels of area coverage in region is met  Rental: ensure that financing is done within the parameters as set out by the Board, ensure that sales and GP targets are met, rental fleet utilization is as per set targets, growth in rental fleet and quality of rental deals are as per set targets / budget, maintenance of rental fleet is as per service schedule and that quality of maintenance and costs corresponds and is in line with budget, ensure invoicing and financing takes place within agreed time frames and that necessary documentation is submitted to head office timeously for processing  Parts: ensure that sales and GP targets are met, stock availability is as per set targets, parts obsolescence is controlled, ensure parts order processing happens fast and efficiently, ensure parts inventories / perpetual stock counts are done as per company policy  Service & Maintenance: ensure work in progress and service scheduling is managed in line with company policy, profitability of maintenance contracts is managed and in line with company policy, warranty claims processing are in line with set regulations and submitted for processing timeously  Debtors: overall responsibility to ensure branch debtors book is managed within company objectives / budget; ensure there is a constant strive to improvement; drive the departments’ debt management in line with company strategic objectives; overall responsibility to ensure the division / branch follows best practice and standards in line with legal and company requirements and objectives at all times; ensure division / branch debt management practices adhere to set policies and procedures at all times  Creditors: ensure accurate and timeous verification of invoices (also following up on outstanding invoices); ensure reconciliation of creditors are done on a monthly basis and reports / information submitted timeously to head office for processing  General:  ensure all department overheads are in line with company regulations and under control  overall responsibility to ensure administrative procedures are followed correctly  ensure OHSACT; ASEC and ISO requirements are met on own and customer premises and that all regulations are adhered to.  Customer Service: o Overall responsibility to ensure quality of customer interaction and service (support and guide the division / branch in attracting and securing new business, developing partnerships with and tailor-made solutions for clients) o Ensure that the company is effectively presented to customers and market  Operations: o Responsible to ensure efficient and effective organisation of the division / branch’s operations to maximise profitability in a sustainable manner Human Capital Operations Manager Page 3 of 5 o Responsible to ensure adequate strategic planning (short and long term) and action plans are developed, evaluated and on an ongoing basis revisited for relevance and applicability o Responsible to plan for the division / branch’s ongoing operational needs, including technology, facilities, equipment, manpower, etc. o Responsible to direct and coordinate business activities (across all reporting departments); establish and ensure implementation of departmental policies, goals, objectives and procedures in line with company objectives and vision, goals, values and key principles; ensure proper communication and consultation on such policies take place with both board and staff o Responsible to identify and address operation problems timeously  Human Resources: o Overall responsibility to ensure staff in all departments are managed in line with company personnel policies and procedures: essential functions that should be performed by appropriate department staff in line with the company’s values and key principles are: o bi-annual performance appraisals per staff member and monthly scorecard discussion with staff  timeous compilation and submission to Gauteng Branch of payroll information  daily/weekly/monthly departmental meetings as applicable  managing leave and absenteeism plus time keeping and overtime  ensure effective inter-departmental and internal communication  maintaining compliance with company’s personnel policies with regards to hiring, terminations, compensation, benefits, discipline, grievances, safety and training  Overall responsibility to grow the division / branch in line with company requirements  Overall responsibility to develop and implement operational innovation. Required Minimum Knowledge, Skills Education / Training and Experience Requirement(s): The requirements listed below are representative of the knowledge, skills, education / training and experience required for this position:  Education / Training and Job-related experience requirements: o Relevant business management tertiary qualification (NQF Level 6) o Relevant management experience  Knowledge requirements: o Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modelling, leadership technique to best position the division / branch o Knowledge of and insight into local and global industry dynamics and associated value propositions o Knowledge of principles and processes for providing customer and personal services; e.g. customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction o Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labour relations and negotiation, and personnel information systems o Knowledge of principles and methods for promoting and selling products and / or services; knowledge of marketing strategy and tactics, sales techniques and sales control systems o Knowledge of mathematics, statistical principles and their applications o Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data (compilation of budgets, balance Human Capital Operations Manager Page 4 of 5 sheets, income statements, forecasts, etc.) o Knowledge of relevant public safety and security policies, procedures and strategies to promote effective security operations for the protection of people and property. o Knowledge of quality control processes, costs and other techniques for maximizing the effective storage and distribution of products (equipment and parts) o Knowledge of the English language as business communications medium – spelling, grammar, rules of composition, language structure, etc.  Competence requirements: o Ability to motivate and empower individuals and teams in-order to reach organizational goals; skilled in providing team with a clear sense of direction; takes charge, organizes resources and steers others towards successful task accomplishment o Ability to influence, convince or impress others in a way that results in acceptance, agreement or behaviour change; ability to negotiate on a win-win basis in a spirit of cooperation and partnership; ability to enthuse others and facilitate successful goal accomplishment by promoting a clear sense of purpose, inspiring a positive attitude to work, and arousing a strong desire to succeed among team members. o Ability and skill to delegate responsibilities to appropriate subordinates; can give others latitude to exercise their own initiative, and invests them with the power and authority to accomplish tasks effectively o Ability to organize and schedule events, activities and resources; ability to set up and monitor timescales and plans o Awareness of goals and standards – ability to follow through to ensure that quality and productivity standards are met o Attracts and recruits high calibre individuals; puts time and effort into developing and retaining high performing individuals o Understands technical and professional aspects of work and continually maintains relevance of such knowledge o Ability to create new and imaginative approaches to work-related issues – ability to identify fresh approaches and shows a willingness to question traditional assumptions; ability to develop and implement operational innovation o Ability to interact with others in a sensitive and effective way – respects and works well with others o Ability to build a positive team environment, to foster willingness among followers, to remove job related obstacles hindering growth and achievement, to build common ownership of commitment to group goals, shared vision and problem-solving o Ability to grasp and interpret goals and vision and to communicate it / implement strategies effectively with evident improvement o Skilled in taking the long-term view / strategic perspective and can entertain wide-ranging possibilities in developing a vision for the future of the division / branch o Skilled and knowledgeable in financial and commercial matters, focuses on costs, profits, markets, new business opportunities and activities which will bring the largest return o Skilled and able to consider cross functional influences on developing strategy and plans o Ability to use initiative; proactive and self-starting; seizes opportunities and acts upon them; originates action and actively influences events o Ability to successfully adapt to changing environment, demands and conditions o Ability to maintain effective work behaviour in the face of setbacks or pressure – remains calm, stable and in control of emotions and actions o Ability and willingness to make firm and speedy decisions and commit to definite courses of action o Ability to work hard towards goals, ability to show enthusiasm and career commitment Human Capital Operations Manager Page 5 of 5 o Ability to take responsibility for own development; actively pursues learning and career development opportunities seeks out and acts upon feedback on own performance  General: o Strong analytical ability, strong attention to detail o Strong financial / numerical acumen o Sound knowledge of developing new business opportunities o Proven entrepreneurial skills (adding value by doing business smartly and efficiently) & development, communication and implementation of financial growth strategies o Experience in directing and leading a team of varying levels of experience and skill o Excellent English written and verbal communication skills o Proficient in MS Outlook, Word, Excel and PowerPoint o Must be of sober habits, have high energy levels and general good health o Must maintain high ethical standards both personally and professionally; shows integrity and fairness in dealings with others; must be reliable and trustworthy Preferred Knowledge

MBA/Post graduate qualification  Relevant experience in a Technical Service environment Required Certificates, Licences, Registrations:  Relevant business management tertiary qualification (NQF Level 6)  Code 8 driver's licence Current number of employees reporting directly to this position:  ± 15 Impact of Decisions / Actions to Company:  Customer service perceptions and satisfaction  Building of long-term partnerships / relationships with key clients  Achieving of divisional / branch budget and overall profitability  Achieving Employee Climate Survey targets  Accomplishing company strategic goals Interdependence with other departments at branch level:  Interdependence / close working relationship required with all departments within the Region

negotiable and open for the right person