A leading workforce solutions company with specialisation in the Mining Industry has an opportunity for a proactive and client oriented Operations Manager (Energy and Engineering) in Woodmead.

Job Description:

Responsible for managing the operations deliver team as well as ensuring contract profitability across clients cluster in a location whilst continue seeking quality and service improvement interventions and fully accountable for client service delivery in line with client Service Level Agreements and Pricing Schedules. Drive organic growth within the selected customers and relationship management.

Qualification and Experience:

• Up to 2 years Management experience essential
• Advanced IR experience essential
• TES experience preferred
• National Diploma/Degree in HR, Labour Relations and/or Business Management NQF 6/7 advantageous

In Addition:-

• Valid driver�??s license and own car essential
• High levels of flexibility will be required with regards to working hours in lieu of the nature of the business. The position entails being contactable 24/7

Roles and Responsibilities:

RECRUITMENT

• Establish a relationship with the Recruitment Centre; within the framework as required by the mine and local forums.
• Ensure the processes of recruitment supplies and that the operations team places is adhered to at all times;
• Audit that the onsite operational team are conducting interviews before accepting the candidates;
• Ensure Induction of assignees is conducted by the operational on site team;
• Conduct monthly audits on all new starters ensuring total compliance;
• Ensure Operations team arrange and control recruitment of assignees as back-up and or replacement staff when required according to contract requirements;
• Ensure that back up teams and sourcing of suitable cv�??s is available at all times;
• Liaise with recruitment centre on all site specific people skills required;
• Proactively Forecast and plan for peak and seasonal labour requirements in conjunction with the Recruitment Center;
• Ensure a complete record of all staff on site at all times;

OPERATIONAL EXCELLENCE

• Ensure that there is operational proficiency in line with the clients requirements;
• Ensure compliance with all regulatory and legislative requirements, SOP's and corporate governance;
• Responsible for the development and implementation of standard operating procedures aligned to client requirements for all sites;
• Ensure that ops teams are aware of specific client requirements and service level agreements and client pricing schedules;
• Drive continuous improvement through collaborating with the Client and Service Delivery Team;
• Conduct regular site visits and inspections to monitor site performance, compliance and SOP adherence.

GROWTH

• Attend Site visits, assisting with needs analysis, costings and industry information;
• Provide input into KAM and Tender teams to ensure retention of existing clients.
• Actively look and report on sales opportunity leads.
• Ensure all client growth opportunities are fulfilled and maximised;
• Develop awareness of client future business needs, identify potential opportunities and communicate to Business Relationship Manager/KAM/ Growth;

PAYROLL EFFICIECY

• Ensure that Service Delivery teams adhere to payroll procedures and deadlines;
• Responsible for ensuring first time accuracy of payroll with no necessity for credit notes and adjustments by utilising the monthly payroll error reports;
• Attend to escalated payroll queries;
• Ensure integrity of data on the payroll system.

REPORTING

• Collaborate and co-design with clients to develop and agree on reporting requirements and monthly dashboard presentation;
• Reporting to Business Relationship Manager on full spectrum of responsibilities including contract specific figures or as per requirements;
• Responsible for reporting on daily fill rate to the Business Relationship Manager;

INDUSTRIAL RELATIONS

• Full responsibility of all Employee Relations (ER) activities on clients sites:
• Fully versed with the clients code of conduct;
• Collaborate with the client to ensure alignment in processes and outcomes;
• Chair disciplinary enquiries;
• Preparation for CCMA cases and present the full pack to the Employee Relations team;
• Ensure presence at the CCMA as a star witness and ensure total client confidence in their IR abilities and presentation skills;
• Monitor and report on Site LR activities on a monthly basis;
• Escalate potential labour risks to Business Relationship Manager / Employee Relations Manager;
• Keep up to date with all labour legislation, council agreements, wage determinations and latest trends in the industry.

Job Description (2):

• Ensure harmonious labour relations on client sites by liaising with relevant union officials and shop stewards as required.
• Ensure team compliance with Employee Relations recording keeping and standard operating procedures and ensure all LR actions, processes and supporting documentation is uploaded onto the operating system.

CUSTOMER

• Establish and maintain relationships with key client management contacts;
• Develop awareness of client future business needs, identify potential opportunities and communicate;
• Monitor client feedback via CSI reports and take appropriate remedial action where required;
• Develop understanding of the nature of the client�??s business and their requirements as well competitor analysis;
• Ensure regular site visits and conduct formal minuted client engagements including a monthly dashboard presentation meeting;
• Responsible for record keeping relating to client relationship management activities including, client contact details, engagement model, minutes of meetings, meeting schedules and IP related documentation and that this is accessible at all times;
• Resolve escalated queries with client or further escalate to Business Relationship Manager if necessary;

FINANCE

• Ensure that the agreed client order to cash process is accurately set up and effectively managed;
• Responsible for ensuring on-time and accurate invoice delivery to clients;
• Continuously liaise with Accounts Receivable team, client and service delivery teams to ensure that invoices are paid timeously and within payment terms and escalated queries are resolved;
• Review of age analysis monthly and in accordance with SLA and flag any issues;
• Attend meetings when required to resolve problem accounts.
• Provide forecasts for Business Relationship Manager when required;
• Contract Profitability �?? ensure that the CP% analysis template is completed accurately monthly and that client profitability is maintained at acceptable ratio�??s;
• Analyse weekly stats per responsible client and highlight inconsistencies or irregularities and investigate reasons for these: Sick leave and Family Responsibility leave; Sundry billings; Monitor and Manage Site Costs in accordance with client pricing schedule: PPE, transport, medical and training costs per assignee per site and conduct random audits.

PEOPLE

• Ensure site Induction of all new direct reports;
• Coach and mentor direct reports;
• Manage direct teams and disciplinary issues;
• Establishing a positive work environment that results in a committed, motivated, productive operations team and optimal retention of people;
• Ensure team adherence to all HR policies, processes and SOPs;
• Ensure the required team performance management, talent development, and succession plan processes are in place, and supported by individual development plans for each employee;
• Ensure team members are appropriately trained and developed to fulfil their roles and drive learning culture in team and region;
• Ensure that team is staffed with high calibre staff to drive the day to day operations and service delivery on client Contracts / Sites;

COMPLIANCE

• Ensure the required assignee documentation management processes and systems are adhered to by the team and ensure compliance with internal, Adcorp Sustainability and DoL audits;
• Ensure compliance with relevant legislation, client SLAs, company policies/SOPs and corporate governance requirements;
• Ensure effective management of health and safety and IOD processes to ensure compliance with legislation, Company guidelines and client requirements.