Vision

Broadacres Academy is part of Thrive.ed’s family of independent schools. You can think of it as Broadacres Academy, a Thrive.ed school. Our Broadacres Academy campuses are in Broadacres and Chartwell. Our mission at Broadacres Academy is to provide our students with an education to thrive. This is our “True North” and guides everything that we do. This vision extends beyond our learners and includes our teachers, parents and community.

We seek an ambitious and dynamic Operations Manager to help shape and reach our vision for our learning communities. A successful candidate will be responsible for creating, implementing and managing a world-class end-to-end operational and educational support function that supports all schools to enable scalable vision delivery, while identifying ways to sustainably reduce per-learner support costs.

The Operations Manager is responsible for creating and implementing a world-class end-to-end operational and educational support function at schools to enable scalable vision delivery, while identifying ways to sustainably reduce per learner support costs

Accountability:  Reporting to Head of Operations as well as an indirect reporting line to the Executive Head

Team:  Supported by School Operations Coordinator

Area:  Objective

Key result

Overall Create high-performing administrative and operational teams

• Build and develop existing team to be a high-caliber school operations team
• Recruit high-caliber team members where required
• Mentor, develop and motivate teams to improve performance
• Identify and implement training and development of staff where required
• Manage performance of staff by creating a culture of high-performance, autonomy and accountability
• Address underperformance through regular feedback and in line with HR policies

TESS Interface

Interface with the TESS team to enable efficient and effective collaboration

• Serve as interface between the TESS team and school operational and educational team to enable efficient and effective collaboration
• The TESS team includes: finance, marketing, facilities, HR, legal (outsourced), IT (outsourced)

Policies and Processes

Ensure excellent policies and processes at campus

Responsible for:

• Designing policies and processes that align with strategy as required
• Implementing efficient policies, processes and standards as required
• Establishing and maintain appropriate systems to monitor, evaluate and report on operational performance to executive head on a regular basis

Finance

Ensure excellent financial processes are followed at campus level

Responsible for:

• Drafting and implementing school-wide procurement policy and process
• Implementing, maintaining and managing effective system of controls throughout school operations – including oversight of procurement and financial management processes
• Managing and controling expenses to ensure budget is met and cost optimisation
• Procurement non-educational supplies in line with budget (e.g. cleaning detergents/equipment, office supplies)Inventory management of all non-educational supplies
• School petty cash management and reconciliation

Support TESS (Finance function) with:

• Creating and implementing a central procurement list of prefered suppliers that produce scale benefit
• Financial record-keeping
• Payments and accounts payable management
• • Implementing and upholding brand CI guidelines across all work.
  • Account management social media (Facebook, Instagram, Snapchat, TikTok, Twitter, YouTube)
  • Website: content, software management, auditing
  • Blog: content creation and promotion
  • Email marketing
  • School app involvement: ensure good UX, brand implementation
  • Organising and marketing of school events (external e.g. Open Days, Expos, Fairs, Recruitment Drives)
  • Photo permissions at a school levelStudent invoicing,receipts and debtor management (incl.collections) 

• Supporting the design and monitoring of standard end-to-end admissions process – from enquiry to contract signing to on-boarding and off-boarding
• Setting up and maintaining online application platform (annually)
• Managing all student enrolments from enquiries to admission and onboarding, including communications, agreements, assessments, documentation, student databases, welcome packs etc.
• Tracking of all admissions information on the system, from enquiry to conversion to an admission including reasons why application declined or enquiry not converted
• Tracking all information relating to leavers and terminations on the system including detail reasons
• • Supporting Executive Head and Principals with school staffing planning including organograms, job descriptions, vacancies
  • Supporting Executive Head and Principals with the recruitment process of all new staff members Employment policies, procedures and manuals – design and implement
  • Issuing new and maintaining current employment contracts in line with head office contracting template guidance
  • Supporting Executive Head and Principals with the onboarding and orientation of new staff
  • Support the Head of Schools with staff career development plans
  • Support the Head of Schools with staff performance management and professional development
  • Management of leave and leave balances
  • Capturing monthly payroll input sheets and ensuring all information is correctly entered, supporting finance with payroll related queries
  • Managing termination and off-boarding process of staff
  • Collaborating with TESS through acting as direct liaison between HR Office and staff for all queries and correspondence
  • Managing record-keeping of staff personnel files, salaries and contractual documentation and performance appraisals
  • Government compliance and reporting
  • Supporting Principals with staff disciplinary action