Workshop Manager-64024
Location | Ekurhuleni (East Rand), South Africa |
Date Posted | April 20, 2021 |
Category |
Management
|
Job Type |
Full-time
|
Currency | ZAR |
Description
Unique Personnel boasts over 50 years (established in 1970) of personnel and staffing experience, so it's not surprising that even though our main focus has been providing on South African Staffing Solutions, we now recruit internationally for over 5000 clients
Duties & Responsibilities
Description of the function
- The Workshop Manager is responsible for all technical activities concerned with the diagnosis, maintenance and repair of Luminaires.
- Content of the mission
- Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day-to-day operations.
- Co-ordinate resources, (operational and human) schedules and activities to effectively manage jobs.
- Ensure supplies are ordered for each job.
- Assist with quoting, project management, materials purchasing and quality checks.
- Ensure correct job numbers are used and that time records are correct.
- Provide oversight and check job estimates.
- Manage inward goods, checking quantities, dispatching goods and receipting invoices.
- Regularly report progress on each job and quickly communicate delays or concerns.
- Act as a technical adviser on key projects and other areas of the business as requested.
- Respond to client’s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.
- Receive and review feedback from customers and follow up to ensure customer satisfaction.
- Investigate customer complaints and concerns arising from products and suggest appropriate solutions.
- Discuss with team to identify appropriate course of action.
- Develop and implement systems to record, file and store information pertaining to client enquiries.
Competencies
- Engineering qualification or equivalent
- A minimum of 5 years’ experience in a similar environment
- Knowledge about electrical safety rules; familiar with IEC standards, class I and class II regulations
- Technical skills with respect to connectivity and controls on LED drivers, DALI,
- Cabling specifications according to several standards
- Must be able to fault find and work with diagnostic equipment
Strong interpersonal skills
- Ability to work with people at various levels from shop floor to senior management
- Project management experience
- People management skills
- Computer literacy with Microsoft Office including Outlook, Word and Excel
- Quality and productivity focused