Telesales Consultant

at Pnet
Location Linbro Park, South Africa
Date Posted August 6, 2020
Category Sales and Marketing
Job Type Full-time
Currency ZAR

Description

PNet started in 1997 with 3 staff members and a primary focus to service the Recruitment Industry.

With nearly 20 years of online recruitment experience we now service Recruitment Agency clients and Corporate Businesses, consisting of many large multi-nationals and Blue-chip companies to smaller SME type businesses.

Collectively, we have over 12 000 Active client users accessing our services for the purpose of sourcing staff on a daily basis.  We have a Candidate Database of over 2 million registered users, all with full resume profiles and rank as one of SA’s busiest websites in terms of Unique Visitors and Traffic.

 

Duties & Responsibilities

  • Daily prospecting for new corporate SME accounts
  • Proposing a quotation that matches and identifies with the clients’ needs in a professional and timeous manner
  • Developing and maintaining company presence in the market place through cold calling, emailing and phoning
  • Identifying new corporate customers through networking, referrals and research
  • Matching prospects requirements to existing service via well-constructed written proposals
  • Professionally demonstrating service offered
  • Resolving customer enquiries quickly and effectively
  • Following up on all leads rapidly and effectively.
  • Dealing with all meetings and clients in an urgent and focus manner
  • Ensuring proper comprehension of PNet services offered
  • Training customers on the proper use of the PNet service
  • Performing customer care calls to ensure customer satisfaction and retention
  • Do follow up calls to develop long term sustainable relationships with clients
  • Look after and maintain your existing customer base that you will build
  • Ensure that you look after renewals and bring in the respective renewal business

 

    1. JOB DUTIES AND RESPONSIBILITIES

Plans, organises and prioritises the following sales activities on a daily basis:

 

  • Perform at least 60 prospecting calls (cold calls) per day to identify potential new business or continue to promote customer awareness with previous contacts, identify key decision maker (s) pushing for new business leads and contacts.
  • Document SUGAR CRM customer information on an account profile form to create a record of all prospects.
  • Do regular promotions and follow up to create sales opportunities.
  • Return customers telephone calls promptly to answer questions and provide information in order to increase sales service
  • Provide follow up information to prospects summarizing the key points of call, quotations and as other documents necessary to push the sales effort
  • Discuss terms of contracts & service clearly and thoroughly with customer to clarify all costs of ownership to close sales negotiations effectively and professionally
  • Completes paperwork and maintain a sense of urgency and commitment in getting clients on board
  • Submit all prospecting lists activities and any other sales information required by Sales Manager

 

    1. SUMMARY OF KEY RESPONSIBILITIES

 

  • Achieving set monthly sales targets
  • Measurable territory development, prospecting and cold calling
  • Professional presentation of the company’s products and services
  • Close new business and renewal business and maintain customer relationships to protect client base

Work closely with peers and become part of a growing positive team

Desired Experience & Qualification

  • Working knowledge of direct selling, database marketing and telesales
  • Self-motivated, self-driven and high activity levels
  • Develop persistency and tenacity
  • Have high energy levels and be able to cope with a multitude of tasks, problems and challenges on an ongoing basis
  • Ability to deal with senior executive at corporate level – personal presentation, communication skills and grammar, social and business etiquette must be at a very professional level
  • Mental agility and “thinking on your feet”.
  • Handling objections and creating value for the company’s products and services in a highly competitive market
  • Ability to fully understand the needs of prospects and clients.
  • Have a needs assessment or problem solving mentality
  • Capacity to develop and deliver complex proposals
  • Closing new business
  • Understanding the competitors and competitor offerings, pricing and differentiators
  • Computer/software and technology knowledge.
  • Trends in Industry
  • Industry knowledge within all relevant business sectors
  • Presentation skills up to board room level

Package & Remuneration

Basic Salary plus Commission

Disclaimer

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