Support Consultant – 2nd Level
| Location | Gauteng, South Africa |
| Date Posted | August 14, 2022 |
| Category |
Consultancy
|
| Job Type |
Contract
|
| Currency | ZAR |
Description
Duties & Responsibilities
ROLE
- IT experience delivering operations support services
- Strong analytical and problem-solving skills with a high attention to detail
- Provide general assistance to the Operations team and end users
- Adhere to the PIC processes (Problem, Incident & Change Management
- Perform daily operations tasks and end user support
- Creation of pertinent test documentation
- Enable end user knowledge transfer and training
- Work closely with other functional consultants, developers, product owners and various global stakeholders in a bigger feature team
Desired Experience & Qualification
REQUIREMENTS:
- 3 years in an IT support environment
- Relevant IT / Business Qualification
- Kubana (advantageous)
- Willing to work over different time periods and provide support outside of normal ZA business hours.
- Open to SA Citizens / Permanent Residents
- Willing and able to travel internationally
Technical / Functional skills
Knowledge of:
- Back-out Planning
- Business Continuity Management (BCM)
- Change Management (CM)
- Incident Management (IM)
- IT Service Management (ITSM)
- OPS Basic Training
- Problem Management (PM)
- System Monitoring
- Technical Continuity Management (TCM)
Soft skills
- Problem solving capabilities
- Ability to work as part of a team
- Ability to work interdependently as well as independently and to submit deliverables on time and with excellent quality
- Excellent interpersonal and organisational skills with the ability to communicate effectively (both verbally and in writing) with both technical and non-technical colleagues / users
- Strong presentation skills
- Above-board work ethics
- Flexibility to take up different tasks in the project
- Ability and willingness to coach and give training to fellow colleagues and users when required