Supervisor, Operations
| Location | Rosslyn, South Africa |
| Date Posted | December 7, 2022 |
| Category |
Operations
Supervisor |
| Job Type |
Full-time
|
| Currency | ZAR |
Description
The role needs to ensure operations are managed in accordance with the DSV standards and policies and procedures and also have to ensure that the DSV strategy, goals and initiatives are cascaded down through the Rosslyn operations and the Clients it services.
Basic Minimum Requirements:
- Matric
Tertiary Qualifications:
- Added Advantage - Logistics
Additional Computer Skills:
- MS Office Suite - Intermediate Level
- E-Mail and Internet practicality
Job Related Requirements:
- At least 5 years logistics experience, specifically focused on Road Transportation and / or Distribution
- At least 3 years Supervsory experience, actively managing within a control and/or contact centre type environment
- Experience in planning and tracking
- Experience in capturing POD's and debriefing
- Experience in monitoring costs and overtime
- Excellent communication and relationship building skills
- Ability to work under pressure and multi tasking
- Coaching and mentoring skills
- This role will require working shifts, including night and graveyard shifts and is a non-negotiable
Added Advantage:
- Advanced Excel
Duties and Responsibilities:
- Full accountability and supervision of the operation
- Planning and dispatching of loads, including allocating Drivers to relevant routes
- Vehicle and load tracking
- Managing the POD processing as well as Driver debriefing
- Monitoring fuel and Driver overtime costs as well as ensuring vehicles are maintained and serviced
- Ensuring client's needs and expectations are consistently met within scope of the SLA
- Client interaction and issue resolution to ensure client satisfaction
- Actively managing daily operational performance to consistently achieve performance metric targets
- Delivering on client and internal requirements
- Customer dissatisfaction process, analyze failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions
- Firm and consistent approach to ongoing performance measurement and management of team
- Resolution of all IR issues in conjunction with HR
- Coaching and mentoring of team to achieve client objectives
- IDP and succession plans in place for key roles in place
- Drive training interventions to close skills gaps in operations
Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV's Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.