The purpose of the DevOps engineer position is to attend to all technical issues (both software and hardware) affecting the operation of YUMBI systems and to manage and apply software and hardware solutions that enhance operational efficiency. You will be bridging our customer support teams and IT developers.The purpose of the DevOps engineer position is to attend to all technical issues (both software and hardware) affecting the operation of YUMBI systems and to manage and apply software and hardware solutions that enhance operational efficiency. You will be bridging our customer support teams and IT developers.

System monitoring

• Monitor core systems
• Monitor 3rd party integrations
• Incident and escalation management

Product Support

• Communicate and capture product requirements from stakeholders
• Provide support during product backlog grooming, prioritization and the subsequent development process
• Manage requirements and change requests
• Test all software deliverables before deployment to production

Technical Support

• Technical support and maintenance of existing software applications and surrounding infrastructure
• Ownership of customer issues reported and see problems through to resolution
• Provide technical support for online menus (Store Front and Call Centre)
• Provide prompt and accurate feedback to both internal and external customers
• Follow standard procedures for proper escalation of unresolved software and hardware issues to the appropriate internal teams
• Execute bug-fixing and root-cause analysis when needed
• Create specific customer and technical support videos (tutorials)
• Document knowledge in the form of knowledge base tech notes and articles

Data Management

• Prepare accurate and timely reports
• Generate and provide reports as per client requests
• Query the SQL database to resolve queries
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Troubleshooting day-to-day technical queries

Workplace support

• Support on-site servers and local infrastructure
• Device management
• Maintain asset register

• BS degree in Information Technology, Computer Science or equivalent
• 2- 3 years’ experience in enterprise technical support
• Exposure to web development tools and techniques, in particular Javascript and C#
• SQL utilities and scripting skills
• Strong problem-solving skills
• Excellent client-facing skills
• Excellent written and verbal communication skills

Benefits to be discussed.