|
at
Quest
|
| Location |
Sandton, South Africa
|
| Date Posted |
August 13, 2020
|
| Category |
Other
|
| Job Type |
Temporary
|
| Currency |
ZAR |
Description
Duties & Responsibilities
- Manage service agreements, including building, reviewing, and optimizing the agreements, and monitor, implement, and implement the agreement requirements.
- Regularly review business management and execution processes such as supplier settlement information security to ensure operational compliance.
- Identify issues that affect consumer experience, such as service operation personnel, policies, processes, products, and systems and then develop satisfaction improvement plans, and coordinate with regions, sales, and product departments to jointly optimize the plans.
- Develop the rollout solution for new sites and new services based on the business plan, and quickly incubate capabilities for the supplier's personnel of new outsourced sites, including training course design and training verification before rollout
- Ensure that the overall service quality of the new site meets the requirements.
- Participate in the selection, evaluation, and appraisal of service suppliers, and work with procurement departments to optimize supplier resource allocation
Desired Experience & Qualification
- Tertiary Diploma or above
- Minimum of 3-5 Years working experience in a similar Site Rollout & Supplier Management type role within the telecommunications industry
- Must have experience in the mobile sector - such as Samsung, Nokia -- Fibre rollout projects, etc.
Package & Remuneration
- Highly Negotiable and Market-related.
- 12 Month + (Long term Renewable Contract)
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