Settlement Liaison Officer
| Location | Rondebosch, South Africa |
| Date Posted | April 26, 2020 |
| Category |
Real Estate
|
| Job Type |
Full-time
|
| Currency | ZAR |
Description
Duties & Responsibilities
- Route all sales customer enquiries that may come through on the web query boxes
- Will be the first line of defense for queries that have not been resolved effectively
- Will be required to formulate responses that are suitable and acceptable to users while ensuring that the brand is not compromised or damaged in any way
- Follow through on all queries and ensure that they are resolved
- Ensure that the turnaround time for all mail queries are completed as quickly as possible
- Check/test random transactions done on the website daily to check for any fraud, website availability or other errors
- Checks and save daily reports
- Assist with fraud investigations
- Will be responsible for the Cashbook
Desired Experience & Qualification
Qualifications
- Matric, relevant tertiary qualification will be advantageous
Experience Required
- Minimum 2 years’ experience Fraud Investigations and Web Reconciliations
Specific Skills (Technical):
- Advanced Excel
- Word proficient at an intermediate level
- Accpac experience advantageous