Service Designer

at IQbusiness
Location Johannesburg, South Africa
Date Posted May 23, 2021
Category Graphic Design
Job Type Full-time
Currency ZAR

Description

Key Job Responsibilities:

  • Understand both the digital, people and process-based system of services in the existing environment
  • Analyze and arrange identified interactions (including touchpoints) into rational user journeys within that service
  • Analyze failures, identify root cause(s) and opportunities for improvement within that service
  • Create prototypes and rapidly iterate proposed solutions that meets the project's strategic business objectives.
  • Proactively collaborate with key product stakeholders on a regular basis to achieve strategic program objectives

This position will suit someone who has:

  • The ability to collaboratively lead a human-centered design approach that results in a product that is needed, loved and remembered.
  • A co-operative mindset aimed at adding value to the working culture
  • Experience in communicating design solutions to both Design and non-Design-oriented stakeholders, both in-person and via virtual communication & collaboration tools
  • Built digital and physical eco-systems and has an interest and curiosity for technologies that will enable the user experience
  • A passion for products, design and people working in large multi-disciplinary teams

You have the following experience:

  • Proven project experience working within an Agile environment (preferably SCRUM)
  • Proven experience working in the financial services sector is preferable
  • A relevant qualification OR 4 years of experience in Digital Design or designing experiences for consumer products (building experiences in financial services is preferable)
  • A diverse work background that illustrates a technical, business and design mindset, would be advantageous.

Your toolbox will include:

  • Proven experience in conducting, collecting and analyzing ethnographic research
  • Service blueprinting/customer mapping
  • Facilitate and organize creative workshops, with the right stakeholder's, to co-create solutions
  • Business model design
  • Comfortable using industry-related tools, such as: Miro, Invision, Figma, Sketch or Adobe suite

Please note: As all IQbusiness roles requires honesty in the handling of or access to cash, finances, financial systems or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID and qualification verification.

Equal Employment Opportunity

IQbusiness is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

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