An IT solutions company are looking to add a Senior Network Engineer to join their team, to ensure the smooth running of our customer’s Cisco Networks environments, including inbound or outbound call centres.

As a member of the Senior Cisco Networks Team you will help set the technical strategy for customers around Incident, Problem and Change Management.

You will work alongside Project, Transition and Service Delivery management teams to assist in the smooth transition and acceptance of new customers and technologies into the MSC.

The Senior Cisco Networks Engineer will support environments where infrastructure includes, but is not limited to, local LAN and WAN, IE: routers, switches, wireless and firewalls

The role forms part of the highest point of technical escalation within the MSC for customers as such you will be expected to participate in high impact, high urgency incidents where prompt resolution and root cause analysis is required. Your technical experience as well as your strong troubleshooting skills will be paramount in this role.

As a senior engineer you will be responsible for supporting the 1st and 2nd Line teams to ensure they remain skilled to manage complex Incidents and Changes.

You will be required to support the 1st and 2nd Line team out of hours as part of an on-call rota.

• Design, implement and maintain Network environments.
• Day-to-day support of our customer’s Network environments.
• Ability to perform both project and support work on the Cisco Networks environments.
• Troubleshooting technical faults and providing satisfactory fixes to the customer.
• Regularly updating customers on progress of faults by telephone and email.
• Regularly updating the ticketing system Service Now / Autotask with quality notes detailing progress and actions completed on open incidents, problems and change requests.
• Perform project related duties with regards to new and changing infrastructure deployments required by the customers.
• Regularly updating customers on progress of incidents, problems and changes by telephone and email.
• Assisting 1st and 2nd Line Engineers with technical escalations
• Mentoring and training 1st and 2nd Line engineers.
• Assisting with the development of 2nd Line team engineers.
• Providing input to customer facing Technical Incident Reports.
• Capturing repeat faults and undertaking root cause analysis.
• Proactive identification of fault trends.
• Development of peer relationships with key suppliers.
• Working closely with the Team Leader on continual improvements programmes.
• Providing technical expertise to the Team Leader on and assisting on the technical skills evaluation of other engineers.
• Work with the other departments understand and share technical strategy.
• Development of technical strategy for customers and company internally.
• Completing customer Change Requests, including impact and risk analysis, implementing out of hours where required.
• Provide technical consultancy to all other areas of the business to ensure the integrity, performance and support of new opportunities that involve support.
• Find technical solutions to problems where necessary and practical, without compromising the commercial viability of a new product.
• Where required perform the ‘Lead Engineer’ role for some of the company’s key customers on a support and project basis.
• To stay up to date and accredited within the current technologies.
• Capturing repeat faults and undertaking root cause analysis.

• 5+ years with a successful track record in a Cisco Network environment.
• Cisco CCNP Enterprise or Cisco CCNP Data Centre
• Professional in designing, configuring and troubleshooting, Cisco routing, switching, security and wireless.
• Professional in designing, configuring and troubleshooting Cisco Nexus devices
• Professional in designing, configuring and troubleshooting Cisco Meraki SD-WAN
• Professional in designing configuring and troubleshooting MPLS
• Professional in configuring and troubleshooting F5
• In-depth knowledge of troubleshooting Cisco network environments.
• Trace analysis.
• Experience in managing major incidents. (MIM)
• Experience with Change Management.

Advantageous

• Fortinet NSE 4,5,6
• F5 Certified
• Knowledge of Wireshark.
• Packet capture.
• Experiencing in managing a Data Centre.
• Experience in putting together effort costs for project work.
• Experience in configuring and troubleshooting Fortinet SD-WAN

Additional Skills/Attributes:

• A high command of the English language both written and verbal is essential.
• Self-motivated with the ability to work unsupervised.
• Good communicator with the user environment.
• Ability to work in a very busy and highly pressurised environment and deal with high impact, high profile incidents, problems and changes.
• A structured and organised approach to complex problem determination and solving.
• Numerate and literate with an eye for detail.
• Punctuality.
• Excellent verbal and written communication skills.
• Ability to remain flexible and adapt to changing priorities with promptness, efficiency and ease
• Possess proficient analytical and decision-making skills.
• Demonstrated capacity for gathering and scrutinizing data to identify issues, opportunities and patterns.
• A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels.
• Proficient relationship building skills – predict customer behaviour and respond accordingly.
• A strong service-oriented (‘can-do’) culture, with a strong focus on the ‘internal customer’ approach, committed to exceeding customer expectations.
• Dynamic but aware of the views and feelings of others.
• Professional & diligent team player but able to work independently and be self-motivated.
• Enthusiastic, energetic and confident.
• Demonstrate clear purpose, enthusiasm and commitment.
• Ability to train users effectively.
• Code B driving license (or code that includes B) and own transport.