A dynamic, vibrant, and fast-growing IT company is looking for an Senior Network Engineer, who will focus on the smooth running of customers computing environment ensuring server, storage, back-up, OS and application availability is maintained at the highest level. This is achieved by performing routine maintenance, testing failover and back up, implementing best practices etc. As a senior engineer you will be responsible for supporting the Tier 1 Team with complex Incidents, problems and changes adhering to ITIL principles at all times. You will also be required to support the Tier 1 Team out of hours as part of an on-call rota.

The Senior Computing Team has responsibilities focused on the smooth running of our customers computing environment ensuring server, storage, back-up, OS and application availability is maintained at the highest level.

• Day-to-day support and administration of our customer’s server operating systems and hosting platform environments.
• Perform project and transition related duties regarding new deployments or development requirements.
• Where required perform the ‘Lead Engineer’ role for some of the key customers on a support and project basis.
• Troubleshooting technical faults and providing satisfactory fixes to the customer.
• Provide technical consultancy to all other areas of the business to ensure the integrity, performance and support of new opportunities that involve Server support.
• Regularly updating customers on progress of faults by telephone and email.
• Regularly updating the ticketing system Service Now / Autotask with quality notes detailing progress and actions completed on open incidents, problems and change requests.
• Completing customer environment Change Requests, including impact and risk analysis, implementing out of hours where required.
• Providing administration for managed service customers.
• Providing input to customer facing Technical Incident Reports.
• Capturing repeat faults and undertaking root cause analysis.
• Proactive identification of fault trends.
• Maintaining and updating customer technical documentation.
• Constant knowledge capture and sharing.
• Development of peer relationships with key Suppliers.
• To stay up to date and accredited within the current technologies.
• Work with the other departments to understand and share technical strategy.
• Work as part of the on-call rota and ensure resources are always available 24X7 and respond within SLA time frames to any calls from the MSC Tier 1 out of hours.
• Attend the Change Advisory Board for customer change requests.
• Attend meetings and working parties to represent the team where necessary.
• Attend customer meetings to provide technical consultancy, usually by VC but occasionally on site.
• Attend customer sites for onsite project and support related activities.
• Help identify gaps in existing technical documentation, knowledge and skills.
• Creating and maintaining of technical customer documentation.
• Ensuring customer transition pre-requisites are delivered by EPM and Project Management.
• Undertake technical audits for key customers where issues have been identified and as part of the Service Improvement Process.
• Work closely with the solutions area of the business regarding developing new services and proposal.

Qualifications:

• Graduate or qualified by experience.
• Microsoft MCSA / MCSE - (Essential)
• VMware VCP - (Essential)
• Microsoft 365 Certified: Enterprise Administrator Expert (MS-100 and MS-101) – (Desirable)
• Microsoft Azure Administration (AZ-103/104) – (Desirable)
• Veeam Certified Engineer – (Desirable)
• Veritas Certified Professional – (Desirable)
• ITIL Foundation. – (Desirable)

Experience:

Essential (3+ Years)

• Experience in configuring, troubleshooting, patching and administering the Microsoft Windows Server Operating System (2012, 2016, 2019) and key roles, including Active Directory, DNS, DHCP IIS, FTP, DFSR/ADFS/AD Connect and Clustering.
• Experience of configuring, troubleshooting and administering VMware ESXi 6.x-7.x, vSphere SRM and vSphere Replication.
• Experience in administrating Microsoft Azure and Office 365.
• Experience of administering/scheduling Backup and Replication Solutions (HP Data Protector, Veeam, IBM Tivoli Storage Manager, Veritas Backup Exec, Veritas Net Backup).
• Administration and Configuration of Microsoft System Centre Configuration Manager.
• Administration & troubleshooting of Compute Hardware. (Dell, IBM, HP)

Desirable

• Experience of configuring, troubleshooting and administering Microsoft Hyper-V 2012 – 2019.
• Administrating Microsoft SQL Server.
• Experience of configuring, troubleshooting and administering ESET Antivirus solutions.
• Administration of HP and IBM Tape Libraries.
• Experience in managing Azure AD.
• Experience in maintaining and administrating Azure ASR and executing DR Tests.
• Experience in maintaining Azure Security Centre compliance.
• Experience in administrating Microsoft 365.
• Experience of administering and maintaining Azure backups.
• Experience in Avavaar
• Proficient understanding of PowerShell scripting.
• Experience of configuring, troubleshooting and administering Exchange 2010 and 2016.

Skills:

• A structured and organised approach to complex problem determination and solving.
• Ability to work in a very busy and highly pressurised environment and deal with high impact, high profile incidents, problems, and changes.
• Able and comfortable to solve and troubleshoot problems remotely.
• Excellent communication skills both written and verbal.
• A detailed and accurate approach to undertaking all duties.
• The ability to communicate both verbally and electronically in a clear, professional manner.
• A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels.
• The ability to work with minimum supervision and to maintain a high level of motivation and productivity.
• Client focussed and with customer care / services mindset.
• Professional telephone etiquette.
• Numerate and literate with an eye for detail.
• Professional & diligent team player but able to work independently and be self-motivated.
• Enthusiastic, energetic and confident.
• Light motor vehicle driving licence (Code B or code that includes B) and own reliable transport.
• Ability to obtain security clearance.