Our company is looking for a suitably qualified and experienced Senior Manager: Wholesale Business Support Systems to join our dynamic team.

Purpose of the Job:
To manage, evolve and execute on the key accountabilities of the Wholesale billing department in line with the overall corporate objectives within the agreed budget and timescales.

Key Accountabilities

• The end-to-end design, delivery, and operations of Cell C’s IT Wholesale Billing domain in line with the corporate strategic imperatives, covering
• day-to-day operations within the IT Wholesale business unit.
• support technology requirements in line with IT/Wholesale Business unit strategic objectives.
• management of wholesale billing team for effective delivery.
• so as to
• meet internal business requirements;
• drive cross functional collaboration;
• continually optimise the operational effectiveness;
• continually reduce costs.

Technology

• Manage the end-to-end rating, charging, processing and invoicing process and principles for MVNO and wholesale billing.
• Manage the end-to-end wholesale billing environment, with all systems, applications and business processes involved.
• Manage the infrastructure and applications within the MVNO and Wholesale billing domain.
• Manage the services related to MVNO, Wholesale, Interconnect, information transmission and International Roaming.
• Define effective software release management strategies.
• Management and prioritization of required changes to ensure timely delivery of MVNO requirements.
• Define effective release deployment strategies to support business requirements.
• Develop effective user acceptance testing (UAT) strategies.
• Drive effective alignment of environments to ensure seamless requirement delivery.
• Deliver capacity management across the MVNO and Wholesale environment.
• Manage the services and applications design process with vendors and internal departments for all billing systems.
• Manage all technology-related upgrades.
• Deliver complete alignment between requirements and solution development.
• Provide assessments subject matter experts (SME) consultation for development of technical solutions.
• Take full responsibility for the BSS and IT integration services with respect to functionality.
• Participate in and document/review business requirements specifications (BRS), functional design specifications (FDS) and technical designs (TDS) and /or functional requirements specifications (FRS).
• Form part of relevant technology forums to ensure constant adherence to target architecture for all design solutions / requirements.

Financial Management

• Plan, submit and agree annual budget in line with technology plans, requirements aligned to the company imperatives.
• Manage, monitor, and control the annual Opex and Capex budget and ensure that there is no overspend.
• Update the current year budget forecasts in line with the financial unit requirements.
• Review and approve cost expenditure as per delegation of authority.
• Continually optimise the deployment of the budget and implement initiatives to achieve savings.
• Review and ensure appropriate measures are in place for accurate and valid billing for all wholesale and MVNO partners.
• Review all outputs generated by order management to ensure completeness, accuracy, and validity of Wholesale invoicing.
• Implement appropriate measures to ensure billrun(s) are completed as per agreed service level agreements.

Vendor and Contract Management

• Ensure that all equipment maintenance and support (M&S) as well as 3rd party managed services are covered by contracts that are valid and in effect.
• Working with Procurement, ensure that all contracts are negotiated so that the best position for Cell C is obtained
• Ensure that all contacts are actively managed at that the contracted outcomes are indeed delivered by the 3rd party.
• Ensure that all contracts are regularly reviewed, renewed and optimised in line with the strategic objectives.
• Maintain the relationship with vendors and suppliers to ensure services delivered are in accordance with contracts and aligned to business objectives.
• Ensure Service Level Agreements (SLA) are adhered to, with defined processes and structured governance models to allow suppliers to work effectively in collaboration with the organisation and enable Cell C to measure outputs, and take appropriate action when required
• Ensure timely and effective reporting on vendor performances.
• Assure service designs, tests, updates and releases developed by the providers are in accordance with Cell C service standards and policies.
• Ensure the appropriate support processes and practises for 3rd party services are in place.
• Support the Legal department with vendor disputes.

People Leadership

• Lead and motivate staff to effectively deliver objectives, ensuring development opportunities, appraisal and management systems are embedded and relevant HR procedures are adhered to.
• Provide an advisory, support and mentorship function to enable staff to grow within their career.
• Drive employee engagement and maintain a low staff turnover rate.
• Initiate the appropriate Labour Relation action required within the department.
• Establish, evaluate, and guide the department’s Employee Performance Management programme.
• Set Key Performance Indicators targets and goals as per the department’s strategy and business objectives.
• Recruit employees: assign and direct work, oversee their development, identify training needs, and maintain staff competence.

Governance and compliance

• Ensure that General IT Controls (GITC) are effective and in line with audit requirements.
• Apply and adhere to Cell C HR policies, procedures and rules.
• Apply and adhere to Cell C Procurement policies, procedures and rules.
• Apply and adhere to Cell C Health and Safety policies, procedures and rules.
• Cooperate with Internal Audit and ensure that all findings are valid, attended to and closed by due dates.
• Demonstrate ethical business values and practices.

Perform any other related duties as requested by Management

• As defined from time to time.

• B.Tech. / B.Sc. Engineering or B.Tech. / B.Sc. Computing Science or B. Engineering

Added Advantage:

• A management qualification or a master’s qualification

Experience

• 6+ years’ experience billing / BSS operations at a Telecom operator
• 2+ years leadership and / or management experience
• Experience in MVNO and / or Wholesale billing processes
• Experience in communicating and managing interfaces into different areas of an organisation at a Management level

Market Related

Emotional Intelligence (EQ)
The ability to recognize, understand and manage oneself and one’s own emotions and to recognize, understand and influence the emotions of others
Diversity and Inclusion
Enabling and supporting a diverse workforce in which all individuals are treated fairly and respectfully with equal access to opportunities and resources and can contribute fully to the organisation’s success.
Influencing with Integrity & Ethics
The capacity to direct the performance and development of the organization by creating a values-based culture of trust and authenticity
Agile Leadership
The ability to lead teams through volatility, uncertainty, complexity and ambiguity
Change and Innovation
Leading change and improvement to move the organisation ahead and enhance organisational effectiveness
Outcome-Based Orientation
Taking ownership and accountability for delivering the required goals and results