Senior Duty Manager – Control Room
Location | Wynberg, South Africa |
Date Posted | June 24, 2022 |
Category |
Management
|
Job Type |
Full-time
|
Currency | ZAR |
Description
Duties & Responsibilities
• Management of all control rooms and satellite control operations
• Management of specialized equipment, software and firearm control act compliance including all back up control room equipment ie. generators.
• Report problems and serious matters to direct management
• Activation Reports on Listener and investigations
• Action the prompt reporting of alarm activation to response units within 30 seconds of alarm activation received
• Report all malfunctioning equipment and systems to Control Room Manager and service providers
• Ensure operators follow up on progress of response units to alarm activations and emergency locations
• Ensure the accurate and comprehensive recording of response unit findings on Listener following the completion of response at all alarm activations and give proper feedback to management and client
• Monitoring and responding on Whatsapp groups timelessly.
• Compile and forward all incident reports to operations managers as soon as possible
• Manage the operational use of control room phones and prevent abuse of the facility
• Ensure all operators deal with client telephone queries and reports promptly and timeously within 3 rings in accordance with SOP and excellent customer service
Desired Experience & Qualification
Matric (Grade 12)
PSIRA registered with Grade A
Minimum 2 years’ experience
Minimum 5 years’ experience in a Control Room
No Criminal Record