Senior Duty Manager – Control Room

at 24-7 Security Services
Location Wynberg, South Africa
Date Posted June 24, 2022
Category Management
Job Type Full-time
Currency ZAR

Description

Duties & Responsibilities

 

•             Management of all control rooms and satellite control operations

•             Management of specialized equipment, software and firearm control act compliance including all back up control room equipment ie. generators.

•             Report problems and serious matters to direct management

•             Activation Reports on Listener and investigations

•             Action the prompt reporting of alarm activation to response units within 30 seconds of alarm activation received

•             Report all malfunctioning equipment and systems to Control Room Manager and service providers

•             Ensure operators follow up on progress of response units to alarm activations and emergency locations

•             Ensure the accurate and comprehensive recording of response unit findings on Listener following the completion of response at all alarm activations and give proper feedback to management and client

•             Monitoring and responding on Whatsapp groups timelessly.

•             Compile and forward all incident reports to operations managers as soon as possible

•             Manage the operational use of control room phones and prevent abuse of the facility

•             Ensure all operators deal with client telephone queries and reports promptly and timeously within 3 rings in accordance with SOP and excellent customer service

Desired Experience & Qualification

Matric (Grade 12)

PSIRA registered with Grade A

Minimum 2 years’ experience

Minimum 5 years’ experience in a Control Room

No Criminal Record

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