RESPONSIBILITIES:;

Operations;

•             Perform daily system handover and start-up tasks to ensure operational readiness of systems.;

•             Action and resolve IM (Incident Management) tickets.;

•             Action and resolve CIM (Critical Incident Management) tickets as required.;

•             Raise and lead tasks PM (Problem Management) tickets as identified.;

•             Action and coordinate CM (Change Management) tasks and tickets as required.;

Planning;

•             Assist user departments in drafting system requirement documentation based on business processes.;

Development Responsibilities Projects:;

•             Ensure that all processes have been investigated / considered in obtaining the specifications of the user requirements.;

•             Propose and review system design and evaluate alternatives.;

•             Review and present proposed system solution to IT Project Manager / Leader and User Management or System owner.;

•             Develop systems solutions in line with quality and delivery requirements;

•             Ensure that the following steps in the Development Cycle are executed:;

• Preparation of system/technical documentation (as per ISO standards);
• Preparation of user and operation manual;
• User training;
• System testing/parallel runs;
• System implementation;
• System audits/quality assurance;

Maintenance Requests:;

•             Ensure that all processes have been investigated / considered in obtaining the specifications of the user requirements.;

•             Propose and review system design and evaluate alternatives.;

•             Review and present proposed system solution to User Organisation.;

•             Ensure that the following steps in the Development Cycle are executed:;

• Preparation of system/technical documentation.;
• Preparation of user and operation manual.;
• User training.;
• System testing/parallel runs.;
• System implementation.;
• System audits/quality assurance.;
• User sign-off.;

Time estimating:;

•             Time estimates have to be adhered to according to projects and operations.;

•             Estimated completion time to be agreed upon by Consultant, Project Manager and User Organisation.;

Control:;

Control all aspects of systems operations.;

•             Measuring actual progress against planned objectives.;

•             Inform Project / Operations manager of any deviations from approved / agreed operations and maintenance requests.;

•             Regular reporting on system status.;

Principal accountabilities:;

•             Ensure that the timings set by the Project Manager / Operations leader are achieved.;

•             Ensure user satisfaction/acceptance of all completed systems / processes / maintenance requests.;

•             Provide support to all user departments in achieving the approved company technology and software objectives.;

•             Ensure systems compatibility with agreed AG strategies and standards.;

•             Ensure proper maintenance & control of the various systems by the Database Administrators and SAP Basis team;

•             Ensure that all job streams for a system operate correctly prior to hand over to operations.;

Leadership tasks;

•             Ensure user appreciation of the principles of system development;

•             Provide assistance to users in evaluating system proposals;

•             Strong interpersonal and communication skills with ability to communicate effectively.;

•             Willing to deal with customers. In most cases they will be foreign customers and language barriers might exist.;

•             Must have good time management skills.;

•             Ability to work as part of an agile team, inter dependant as well as independently and submit deliverables on time and in excellent quality.;

•             Must take ownership of an assigned task and see it through to completion;

•             Must be self-motivated and open to learn.

REQUIREMENTS:;

8+ years;

Degree in Information Systems or equivalent experience. ITIL certification (advantageous);

South African Citizens Only;

SAP Basis;

K4 – K5;

Willing and able to work on weekends and public holidays;

Travel to Germany required (3 x 2 - 3 weeks);