We are looking for vibrant and hardworking Sales Consultants to be based in Pretoria CBD. This position is looking to attract candidates with 3 - 5 years in a customer service experience within the cellular or information technology industry.

Minimum Requirements:

• Matric
• Customer Service tertiary qualification would be advantageous
• 3 - 5 years in a customer service environment, preferably in the cellular or information technology industry
• Information Technology certification
• Knowledge of relevant computer application
• Ability to supervise or lead a team
• ICT Product knowledge
• Ability to increase sales

Key Performance Areas:

• Customer Service and Sales
• Report any health and safety concerns/incidents in the workplace to the manager/health and safety representative
• Submit weekly and monthly report to Walk in Customer Care Manager within agreed deadlines.
• Submit any other ad-hoc reports on request
• Attend the Safety, Health and Environmental workshops as required by management
• Ensure prompt response to customer inquiries with attention to detail and accuracy.
• Obtain and evaluate all relevant information to handle inquiries and complaints.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution within the shortest time frame.
• Ensure that a good level of understanding and knowledge of products and services are maintained at all times, ensuring that customer queries can be dealt with accurately and appropriately.