Retail Manager

at Eskort Limited
Location Gauteng & Secunda, South Africa
Date Posted April 20, 2021
Category Retail
Job Type Full-time
Currency ZAR

Description

To provide an oversight and leading all operations of the store in ensuring that the store functions smoothly while optimizing profits. The role will promote and increase customer traffic to the store by improving customer satisfaction levels and ensuring stock availability to customers at all times. Role includes staff management, stock control, profit and loss, store budgetting, marketing, promotions and logistics planning and execution.

Duties & Responsibilities

Stock Management:

  • Implementation and drive stock rotation principles for stock ordering, management, stock take and receiving
  • Manage deliveries, delivery dates and stock upon arrival
  • Manage stock order volumes
  • Manage stock levels threshold
  • Manage stock shrinkage: stock losses/damages/dumpings

Food Safety:

  • Implementation of food safety regulations and principles inline with HACCP, OHSA, CCP and refrigeration management

Staff Management:

  • Staff development, leadership, discipline and perfomance management

Cash Management:

  • Manage and assist with daily cash ups.
  • Minimise cash losses.
  • Manage picking up and dropping off of cash in the store.
  • Manage cash on ATM.
  • Manage safety of cash movement within the store.
  • Manage and keep the safe secure and locked at all times.

Customer Service:

  • Deliver excellent service to ensure high levels of customer satisfaction
  • Create a store that meets local needs by building an understanding of customer-product preferences.
  • Manage and analyse customer complaints to get insights for improvement of customer satisfaction
  • Be the custodian of customer experience and lead brand loyalty
  • Responding to customer complaints and comments promptly and accurately.
  • Scan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers

System Administration:

  • Manage staff clockings via ERS.
  • Maintan and understand the system Meat Matrix.
  • Manage and maintain CCTV cameras.
  • Ensure availability of physical security guards in store.
  • Manage the alarm system internally.

Desired Experience & Qualification

  • Grade 12
  • Diploma/Degree in Retail or Business or related qualification will be advantageous
  • Minimum of 5 years’ experience working in a retail environment, ideally in a managerial or leadership level.
  • Prior knowledge and experience in management of; Inventory/stock, buying, staff, products merchandising, costs and profitability of the store.
  • Knowledge of stock management systems like ERP, Meat matrix, e.t.c
  • Knowledge and understanding of FMCG environment and related legislation
  • Management of perishable products with short shelf life especially in meat industry
  • Understanding of retail consumer behaviour and purchasing trends
  • Understading of the retail and meat market
  • Proficient in MS Office Suite.
  • Demonstratable analytical skills.
  • Understanding of income statements, cash flows, stock management reporting, and all basic financial systems.
  • Excellent interpersonal skills and ability to communicate effectively.
  • Exceptional customer service and people management skills.
  • Energetic and self-starter.
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