Job Overview

The Retail Manager will be responsible for all the operational aspects relating to the shop, as well as to empower and lead the team of employees to reach and exceed business objectives.

Areas of Responsibility (Your duties will include but are not limited to:)

Receiving

• Ensure stock is received correctly according to blind check receiving method
• Oversee receiving area for stock counts, expiry dates and condition of stock.
• Refer any differences / discrepancies to Assistant Manager

Cash Handling

• Manage and control floats
• Oversee cashiers and cash handling protocol
• Ensure Cash-up documentation is managed procedurally
• Petty cash
• Perform random audits

Stock Control

• Damages to be minimised and stock losses to be less than 0,3% of turnover
• Daily stock rotation
• Daily stock counts, as per schedule, from Stock Office must be correctly counted and reported.
• Short dated stock to be reported daily
• Arrange stock take preparations are done and manage process

Security

• Open and close shop
• Complete daily managers check sheet
• Ensure that the alarms, cameras and all security systems are in working order, maintained and tested regularly
• Ensure shop locks, roller doors and any other equipment are maintained.
• Manage the outsourced security guards to ensure adherence to all the company policies and procedures.
• General security awareness and accountability as senior on site

People Management

• Plan annual and interim labour requirements according to specific volumes and retail requirements
• Ensure all staff and support people are well-versed in local hygiene requirements
• and explain to them the importance of why and how quality standards are to be assured
• Equip staff with the required tests and equipment to assure product standards are upheld
• Ensure staff is well versed in the requirements relating to stock rotation and shelf displays.
• Identify staff development needs and develop them accordingly
• Evaluate staff performance and provide feedback and coaching as required
• Customer Satisfaction
• Establish and maintain good relationships with customers so that they feel they receive good value at all times
• Proactively identify and resolve obstacles to customer service delivery in a timeous manner, implementing contingency plans when required
• Ensure that Policies and Procedures are followed, and amended to support an ever-changing environment
• Ensure that correct processes are followed when dealing with IR issues
• Arrange any staff rotation between branches
• Management of casual staff

General

• Ensure correct freezer temperatures
• General Maintenance
• General day to day duties and ad hoc projects

Reporting & Finance

• Record and report key performance indicators on a weekly and monthly basis
• Management Accounts
• Budgeting
• Attend and actively participate in Monday morning meetings

Teamwork

• Support department managers and co employees.
• Actively participate as a member of the team
• Performing any other task, not specified herein, which from time to time may be assigned by the manager.

Knowledge, skills and experience required

Educational Background:

• Grade 12 with a relevant degree or diploma
• At least 5 years’ experience as a Retail Manager
• A resilient individual with excellent interpersonal and clear communication skills
• Must be able to read, write, speak, and understand Afrikaans & English
• Excellent MS Office Skills (level 2)
• Valid Driver’s License with own vehicle

Knowledge/Skills:

• Ability to work independently as well as part of a team
• Operational Agility
• Ensure Vision, Mission and Values underpin all activities
• Accuracy and attention to detail
• Results driven, innovative with good decision-making skills

Competencies

• Ability to show initiative
• Ability to work as part of a team
• Self-motivated and reliable
• Performance Driven
• Well-organised
• Energetic
• Open minded
• Passion for Customer service