Restaurant Manager
Location | Brackenfell, Cape Town, South Africa |
Date Posted | January 22, 2020 |
Category |
Hotel / Restaurant
|
Job Type |
Full-time
|
Currency | ZAR |
Description
My Client an International Franchise is urgently seeking a Restaurant Manager for their Cape Town Outlets. the successful incumbent will Recruit, lead and develop people to execute outstanding QSC &V, excellence in safety standards, build sales and control costs to deliver optimum business results for assigned restaurant. Key customers include Crew, Assistant managers and customers.
Duties & Responsibilities
Principal Accountabilities
A Restaurant Manager is responsible for the areas of a First Assistant plus restaurant’s policies and procedures, principal accountabilities include, but are not limited to:
People
- Create long term objectives and action plans for people development.
- Demonstrates and enforces the leadership behaviours by setting the pace and communicating effectively.
- Conducts and manages meetings, crew opinion surveys and communication sessions.
- Executes a plan based on crew opinion surveys and communication sessions, to increase employee's satisfaction & morale.
- Adherence to all personnel policies, Equal Employment Opportunity, security and safety procedures by all.
- Enforces and manages people minimums.
- Administer the performance review process for all employees.
- Leads the development and training of all restaurant employees
- Completes management schedules using the 10 management scheduling principals.
- Workplace Safety/Security
- Enforces all workplace safety policies including contractor management at all times.
- Through consultation, ensures that all workplace safety policies and procedures are maintained and adhered to.
- Ensures only approved equipment and substances are purchased. Where this is not possible, conduct risk assessments on non-approved items.
- Undertake risk assessments on all restaurant specific issues, where the absence of such could put employees and customers at risk.
- Have emergency procedures in place and undertake regular practices of those procedures.
- Undertake full investigations of incidents in the Restaurant
- Ensures all security procedures are executed.
- Maintains all physical plant aspects of the restaurant following documented inspection and testing. This is to include landscaping, building, equipment, etc.
- Ensures continuous improvement in Workplace Safety.
- Maintain records within the Restaurant
- Ensures any workplace safety and security concerns and issues are being addressed in a timely manner.
QSC/Sales Building
- Overall QSC levels, Sales and Customer Satisfaction in the restaurant at all times.
- Create long term restaurant objectives and action plans for QSC and Sales building.
- Measures customer's satisfaction and executes plan to improve their satisfaction and increase their loyalty.
- Define the restaurant’s trading area, competitors and traffic generators and use the information to maximize sales.
- Ensures all systems are current and effective
- Manages and meets QSC standards on all shifts.
- Develops and implements restaurant extensions of national promotions.
- Proactive to changes in volume patterns and promotional activities to ensure operational standards are maintained.
- In-restaurant implementation of new products and procedures
Food Safety / Sanitation
- Adherence to all food safety and sanitation requirements.
Profit
- The profit results of the restaurant.
- Create long term objectives and action plans for Profit.
- Accurately projects and controls all P & L line items, e.g. food, labour, etc.
- Fixed assets.
Administration
- Administers and verifies all deposits.
- Administers in-restaurant payroll procedures.
- Accuracy of monthly reports.
- Enforces people policies and procedures.
- Ensures that all daily paperwork, weekly inventories and statistical reports are completed accurately and on a timely basis.
Desired Experience & Qualification
- Matric
- Degree / Diploma would be advantage
- RLP/ AOC graduate
- Proven track record running restaurant/s
- Significant performance or higher PDS score
Interested?
- Medical Aid
- Pension
- Provident Fund