Restaurant Manager
| Location | Cape Town, South Africa |
| Date Posted | September 14, 2022 |
| Category |
Hotel / Restaurant
|
| Job Type |
Full-time
|
| Currency | ZAR |
Description
Here at the Mount Nelson, we offer incredible brunch, lunch, afternoon tea and dinner experiences. Our Food and Beverage Department ensures seamless service, orchestrated by the attentive, knowledgeable and approachable staff, setting the stage for an unforgettable dining experience.
This is an excellent opportunity to work with a driven and passionate team focused on providing an incomparable experience. We are looking for a F&B Outlet Manager to join the Food & Beverage Lounge Team.
- To control and monitor the staffing levels on a daily basis to ensure that the month to date staffing is kept to budget and managed using the On-Track labour management system.
- To oversee and control staff rostering, permanent and contract, to ensure adequate coverage according to the business levels.
- Ensure through regular monitoring of guest feedback, queries and complaints.
- To report all maintenance and repair problems that require attention to the relevant parties and to ensure
- To participate in monthly stock-takes as and when required.
- In liaison with the Food & Beverage Manager, to ensure that the food and beverage costs are maintained.
- Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.
- Adhere to revenue and cost budgets and plan operational resources accordingly in order to achieve required targets.
- Work with the F&B Manager and the Executive Chef on menu planning and pricing.
- Work with the F&B Manager on creating appropriate wine and beverage lists.
- Responsible for certain reporting deadlines, payroll & rosters.
- Monitor and control various operating equipment, standards and inventories.
- Monitor and control food and beverage costs and variances.
- Assist in all F&B outlets on a regular or semi-regular basis as and when required.
- Monitor the revenue, daily number of covers and the average check of the outlet daily.
- Respond to guest complaints in a timely manner.
- Work with other F&B Outlet Managers and keep them informed of F&B issues as they arise.
- Ensure compliance with the outlet SOP’s.
- In the absence of the Assistant F&B Manager, assist with duty manager shifts.
- Anticipate guests’ needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction.
- Diploma / Degree from a reputable hotel school.
- Must have 3-5 years F&B management experience in a luxury hotel environment.
- Excellent communication and interpersonal skills.
- Knowledge of silverware – advantageous.
- Good knowledge of food cost, employee scheduling and payroll – advantageous.
- Extensive food and beverage product knowledge & working knowledge of general restaurant operations.
- Familiar with point-of-sale computers and software.
- Good financial understanding.
- Good administrative and organisational skills
We will only process Your Personal Information in accordance with the Belmond Global Privacy Notice for Employees and Others available here (https://pdfs.belmond.com/belmond-privacy-policy-staff-and-candidates.pdf) and for recruitment purposes.
We will keep Your Personal Information until the job position which you applied for is filled, whereafter we will delete Your Personal Information.
Should you not hear from us within 14 days of submitting your application, please do accept that your application has been unsuccessful.