Reservations Sales Manager
| Location | Durban, South Africa |
| Date Posted | April 20, 2021 |
| Category |
Sales and Marketing
|
| Job Type |
Full-time
|
| Currency | ZAR |
Description
A national group within the Hospitality Sector is looking for an experienced Reservations Sales Manager to join their Durban team
Duties & Responsibilities
- The overall management of the Reservations function of the group including meeting all of the in and outbound call center financial objectives by understanding business requirements; preparing an annual budget for Club and Rentals, analyzing variances; initiating corrective actions.
- Driving skills training on a daily, weekly and monthly basis. Ensuring that all agents can operate at a level of excellence on calls with clients.
- Maintain and update sales scripts and Quality Control for the department.
- Interact with marketing to improve lead generation based on the team’s capacity and seasonal requirements and feedback on efficiency of various campaigns
- Succession planning and the development of core supervisors in the team
- Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
- Responsible for all HR related objectives including recruiting, training, and disciplining employees as well as communicating job expectations; planning, monitoring, appraising, and reviewing individual staff production.
- Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
- Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Desired Experience & Qualification
- Minimum 5 years Call Centre Sales Management
- Customer orientated
- Target Driven
- Strong Financial acumen
- Strong leadership and management skills
- Proficient on IRIS 2 and Advanced excel advantageous
- Able to deal with irate customers
- Strong ability to problem solve and multi-task
Package & Remuneration
R40 000.00 CTC plus commission structure