Kendrick Recruitment is now looking for a Sales Consultant for an established group of luxury lodges based in East Africa! At present, the company owns and operates 20 lodges and camps as well as a ground handling operation

Requirements:

• A keen interest in the African safari industry
• Experience in a retail sales role for an African inbound operator
• Skilled in designing detailed and individualized quotes for itinerary requests
• Excellent sales & customer service skills and the ability to upsell
• Excellent communication skills (written & telephone), a service delivery mindset and a strong customer service focus
• Target orientated, and experience of delivering results in a performance-oriented and fast-paced sales environment
• Ability to find commercial solutions to problems
• Strong administration and organizational skills with great attention to detail with a desire for continuous improvement
• Excellent time management skills with the ability to multi-task and prioritize work and administration tasks
• The ability to work well under pressure
• Proactive mindset and can-do attitude
• Experience in handling difficult situations (e.g. complaints, last-minute requests, changes whilst travelling)
• Self-starter & the ability to work independently as well as within a broader team setup
• Energetic and eager to learn
• Experience in, and knowledge of East Africa Safari sales advantageous (Kenya & Tanzania)
• Strong sales & customer service skills (written & telephone)
• Knowledge of Business Sales Systems
• Knowledge of online travel platforms for Direct Sales

Responsibilities:

• Handling of safari requests via the online booking platforms, website, telephone enquiries, corporate & charitable partners, retail agents and referrals
• Inspire potential clients with first-hand knowledge of East African properties and destinations by proactively engaging with client requests including suggestions on itinerary design, routing, logistics, alternatives, upselling, offering additional information as needed
• Compile attractive costings and tailor-made itineraries that complement individual client expectations and budgets
• Effectively actioning the travel booking process at all levels by following booking procedures set out in the operating manuals when booking all properties, vehicles and activities that make up the safari
• Assisting Agent Sales Teams with overflow bookings as necessary
• On confirmation complete the safari file with all the information required
• Ensure that properties are promoted and displayed as best and accurately as possible on all direct sites
• Assist in maintaining the client database

• Build and maintain good relationships with both internal and external stakeholders to facilitate the smooth running of the sales process
• Provide ongoing client support before, during and after travel
• Follow up with clients after a safari for any feedback
• Report any errors or issues to your line manager immediately on discovery
• Provide proactive support to colleagues in peak or leave times
• A proactive approach towards your personal and departmental target and working together with management to ensure we reach these targets
• Following and adhering to all sales procedures as set out in the operating manuals when booking all properties, vehicles and activities that make up the safari
• Attending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3rd party suppliers) and the countries in which we operate, therefore continuously improving and strengthening your knowledge of these destinations
• Use systems to their maximum potential and play an active role in helping to improve where possible
• Always look for ways to increase sales from your accounts and play an active role in increasing the performance of the sales office

Conditions and hours of work

• You will be required to work in the Cape Town office from Monday – Friday. You are required to work 9 hours per day including an hour lunch break. The working hours are 07h00 to 16h00 or 08h00 to 17h00 or 09h00 to 18h00 with some flexibility.
• You will be required to be available after hours and on weekends (i.e. on standby occasionally) as and when needed. This includes checking online booking platforms for possible last-minute arrivals/bookings (on a rotational basis within the team).
• You will be required to work alternative South African public holidays, for which you may be compensated with time off in lieu
• Overtime may be required during peak periods, for which you may be compensated with time off in lieu.

Highly competitive package on offer along with great company benefits. To find out more and apply please send your CV, references and profile photo today… Good Luck!