Regional Operations Manager-Cape Town
Location | Cape Town, South Africa |
Date Posted | May 26, 2021 |
Category |
Management
Operations |
Job Type |
Internship
|
Currency | ZAR |
Description
A leading Business Processing and Functional Outsourcing company is looking for a Regional Operations Manager to join their Cape Town team.
Duties & Responsibilities
DUTIES AND RESPONSIBILITIES:
Frequently visit contracted sites, liaising with client
management on level of service satisfaction and
discussing possible areas for improvement in operational
productivity and optimising utilisation of resources
capacity
Overseeing company on-site Contract Managers and
Supervisory staff to ensure all Client
requirement Policies and Procedures, Service Level
Agreements, Scopes of Works, Work Instructions and
Occupational Health and Safety (OHS) matters are
adhered and complied to
Regularly monitor the sites’ production performances,
and in collaboration with Contract Managers address
unsatisfactory production performances and non[1]conformance reports
Give direction and support on formal disciplinary matters
in collaboration with IR department, ensuring Policy and
Procedural transgressions are resolved amicably
Annual revision of contract KPA and KPI measurements,
SLA’s and Scope of Work
Annual revision of contract invoice rates to client, in
collaboration with the Contract Manager, Financial
Manager and National Operations Manager
Oversee and monitor any project analysis and
development activities conducted from time to time at
contracted sites
Give support and operational guidance, as and when
required, to company sales staff, based on the companys'
Business Process Outsourcing philosophy and models
Risk management of operations within the region
Continuously ensure client satisfaction of services and
maintain mutually conducive working relationships
Achievement of contractual production targets
Regularly monitor optimised utilisation of production
capacity and application of resources applied at
contracted sites, ensuring effective utilisation of
manhours, handling equipment machinery and
compliance to Standard Operating Procedures (SOP’s)
and Work Integrated (WI) methods
Assist Financial Manager with compiling of annual and
monthly budgets for respective sites
Ensure proper control is exercised over monthly
expenditure items such as remuneration payrolls, PPE,
tooling and items of consumable nature
Ensure good housekeeping practices are maintained and
waste factors eliminated
Implement process evaluation and assessment methods
Apply OHS Act provisions and standards
Apply and maintain Quality Management Standards
(QMS)
Stay abreast on current developments in the fields of
manufacturing, warehousing, ecommerce, research and
development, training, labour relations and OHS
Practice good client liaison and interpersonal worker
relationships, ensuring that the operations of the
organization meet required expectation
Review client operational processes, identifying
improvement areas, make recommendations to
management and clients
Applying productivity improvement techniques
OHS Management in maintaining a positive, healthy and
safe work environment in accordance with the
appropriate legislation and regulation
Coach and mentor staff as required to improve
performance and efficiencies
Report writing, submitting monthly performance and
progress reports to Senior Management
Identify, evaluate and implement risk prevention and or
control measures
REFERRED REQUIREMENTS AND SKILLS:
Knowledge of Internal Systems (Contractor Zone and
Paymatic)
Excellent communication skills
Intermediate to Advanced MS Excel Skills
Excellent planning and process control / management
skill
Client relationship - able communicator, problem solver
Cost accounting ability
A good understanding of electronic Inventory Control
equipment, methods and standard
Staff management
Knowledge of OHSA
Desired Experience & Qualification
INHERENT REQUIREMENTS:
Matric with a tertiary qualification in Business
Administration and or Warehouse management
5 years’ experience within a similar management role of
day-to-day warehouse operations
Functional Outsourcing environment background
Extensive knowledge on warehousing and logistics
processes
Ability to work at a fast pace and handle pressure
Excellent computer skills (MS Office)
Valid driver’s license