Quality Assurance Administrator
| Location | Johannesburg, South Africa |
| Date Posted | September 22, 2020 |
| Category |
Administration
Insurance |
| Job Type |
Full-time
|
| Currency | ZAR |
Description
A well established company is looking for a Quality Assurance Administrator.
Duties & Responsibilities
1.1. Implement and Monitor the QA process (Internal Call Centre QA)
1.2. Conduct all assessments
1.3. Monthly reporting
1.4. Trend Reviews
1.5. Coach Staff for QA/Performance Improvement
1.6. Staff Training
Desired Experience & Qualification
Matric and Qualification in Call Centre Management
3 Years’ Experience in Call Centre Management (QA administration)
Package & Remuneration
R8000 - R12000