Quality Assurance

at Isilumko Staffing
Location Johannesburg, South Africa
Date Posted September 22, 2020
Category Insurance
Job Type Full-time
Currency ZAR

Description

A well established company is looking for a Quality Assurer.

Duties & Responsibilities

Evaluating calls, critically assessing all correspondence on Digital Communication Channels in the company • Effectively, implementing intervention strategies to improve quality of service and improve performance • Identifying areas of development, leading, coaching and management of individual/team performance • Provision of Customer Service and “go the extra mile in empowering Agents to satisfy customer needs • Be up to date with latest trends, technology, regulations and industry information • The building and maintenance of good business relations and direct collaboration with various departments within the company • Drive the adoption of good practice and conduct within the business • Produce relevant reports, analyse and share insights • Effectively introduce activities that will drive the adoption of good behaviour and meet the required level of QA standards

Desired Experience & Qualification

Grade 12 • 4 or more years of experience in similar role • Should be experienced in evaluating calls, emails, chats and all forms of Social Media correspondence • FAIS (Financial Advise and Intermediary Services) and RE (Regulatory Exams) would be advantageous • People management skills and Customer Service are a prerequisite • Proficient in Microsoft Office • Good presentation skills

Package & Remuneration

R17500

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