• sing with the Development Team on issues and working to provide additional information as and when required.
• Analytical skills required to understand nature of problems at hand.
• Facilitating Client Onboarding through basic Project Management.
• Liaising with 1st and 2nd level support teams internally and externally.
• Final stage Product Testing as part of the Quality Assurance and Defect Management functions. Preparing daily, weekly and monthly Project Reports and monthly MI (stats).
• Attend meetings and from time to time take minutes for distribution to other meeting attendees. Preparation of Training Material and Release Notes for new and/or updated software.
• Preparation of presentations for certain meetings.
• Microsoft PowerPoint skills required.
• Training of new Users that will be utilising products developed by the Company.
• Preparation of release notes.
• Distribution and management of disputes arising from misuse of Products.
• Communication to all stakeholders pertaining to roll out status/updates.
• Monitoring system performance for both Internal and External systems to ensure that any downtime/problems encountered are identified, escalated and resolved quickly and efficiently and in accordance to escalation SLA’s.
• Reporting downtime in accordance with existing Escalation processes.
• Liaising with technicians and contractors to assure timely and efficient completion of tasks/projects. Liaising with Sales/Business Teams for Weekly Project updates and updating the ticketing system. Efficient communication of issues, and proper documentation of the entire process for each task/project. Facilitate communication between Business/Sales teams and Technical Teams.
• Keep up to date with all Project Office activity so that they can pick up any Project/Task in the event that another member of the team is unavailable/occupied.
• Might be required to work overtime from time to time for deployments that occur outside of office hours.
• Own transport is essential, as the successful candidate may be required to travel to clients from time to time.

• Minimum requirement is a Matric (Grade 12) qualification.
• Tertiary Education not required but any post-Matric certifications are advantageous.
• A minimum of 5 years of previous working experience is essential.
• Computer Literacy:
  • Must be highly computer literate, with above average MSOffice skills, particularly MSExcel and MSWord.
• Must have exemplary communication skills and be able to communicate clearly and effectively.
• Accurate communication is key.
• Must have the ability to learn quickly and grasp new concepts.
• Problem-solving and analytical skills are required.
• Must be able to pay attention to detail and possess the desire to carry a task through to completion. Good time management skills is critical.
• Multi-tasking is an important skill, but the successful candidate must also be able to prioritise activities – understanding which are more critical than others – and concentrate on them.
• Plans and manages appropriately; holds self and team accountable for achieving goals. Must have the ability to communicate clearly and effectively.
• English mandatory. Other languages beneficial but not essential.
• Must have strong interpersonal skills and be able to collaborate with others.
• Must be self-reliant and capable of working independently while still able to work with other members of the team.
• Proactively builds relationships and generates effective discussion and mutual support for plans and ideas.
• Proactively seeks out new knowledge sources and uses and shares knowledge effectively.
• Strives for excellence, sets and measures challenging objectives for self and others, and gives evidence-based feedback that helps others to excel.
• Must possess the ability to think clearly and rationally about what to do, including the ability to engage in reflective and independent thinking.
• Must be able to think strategically and take action accordingly.
• Must possess excellent Documentation and Writing skills in order to ensure documents are written in a clear and concise manner, and at a level that is appropriate for your stakeholders.
• Must process the ability to work under pressure and be able to meet deadlines

R16 000 to R20 000 starting salary, depending on skill and ability.

• Skill and ability will be determined during the interview and by writing a ‘Problem Solving Test’.