Product Service Catalogue Manager
| Location | Midrand/Menlyn/Rosslyn/Home Office rotation, South Africa |
| Date Posted | August 14, 2022 |
| Category |
Management
|
| Job Type |
Contract
|
| Currency | ZAR |
Description
Duties & Responsibilities
ROLE
- Development / Defining the IT infrastructure product service catalogue together with all involved infrastructure product owners and ensuring correct documentation of the services with focus on customer satisfaction
- Maintain the product service catalogue descriptions within the given ITSM tool
- Maintain base data in the respective IT-Tools
- Support of other IT Processes and Interfaces affected within the Group IT e.g. Manage Capacity Process
- Ensure transparency of all installed infrastructure and its allocation to the consumer
- Functional definition and maintenance of capacity transparency reports.
- Report capacity development / increases and analyze deviations
- Creating and refinement of user stories
- Steering of User Story Implementations with external Providers
- Onboarding, Transition and Overall Steering of external Providers
Desired Experience & Qualification
REQUIREMENTS:
- Degree in Information Systems or equivalent experience
- ITIL certification (advantageous)
- Minimum of 8 years IT working experience
- ITIL process knowledge and work experience (Required)
- Minimum 5 years’ experience in an Operations environment
- Open to SA Citizens / Permanent Residents
- Willing and able to travel internationally
- German speaking advantageous, but not required
Technical / Functional skills
- IT Service Management (ITSM)
- Ability to conceptualise complex information, but also delve into the details when required
- Experience with ITIL
- Experience with the Agile Methodology
- Experience with the management of IT service catalogues
- Experience with Catalogue Management Systems (e.g. ServiceNow or BMC Helix)
- Experience with capacity management
- Experience with excel and pivot functionality
- Experience in provider steering
Soft skills
- Good Communication skills
- Ability to relate to a variety of Stakeholders at different organisational levels
- Strong ability to understand and interpret Business needs and requirements with the ability to move concepts through to proposal and finally successful implementation
- Strong interpersonal skills, including Intercultural understanding
- Able to work under pressure and be resilient in stressful situations
- Must be self-motivated and open to learn independently
- Problem solving capabilities
- Ability to work interdependently as well as independently and to submit deliverables on time and with excellent quality
- Above-board work ethics
- Flexibility to take up different tasks in the project
- Ability and willingness to coach and give training to fellow colleagues and users when required