Processing Team Leader/Life Insurance
| Location | Sandton, South Africa |
| Date Posted | May 21, 2021 |
| Category |
Insurance
|
| Job Type |
Full-time
|
| Currency | ZAR |
Description
Ensure that day to day tasks and outputs and ad hoc initiatives are actioned and SLA's adhered to.
Ensure that the service provided to internal stakeholders and external clients is available as per SLA agreed, sufficient planning is performed to ensure capacity for continued task execution and service delivery and being accountable for all activities within the New Business Administration team of the company.
Work closely with members of the Client Operations teams, external stakeholders and may also be involved or interact with other internal teams to resolve a process or activity.
• Manage a New Business Administration staff
• Report on the provisions within the New business space
• Provide optimal staff capacity with correct skills.
• Contain and improve cost effectiveness of functions provided
• Implementation of agreed initiatives to improve operational efficiency and customer experience
• Insure that the various SLAs are adhered to and delivered at agreed quality standards, set targets to facilitate continuous improvement of both SLA and quality standards
• Monitor external perception rating and ensure that the scores are within the agreed targets
• Identifying and reporting on service failures and errors
• Ensure training and development of staff
• Contribute to the various cross functional forums to help improve efficiences in other areas
• Ensuring that all correspondence is professional and in line with standards and protocols of the organisation
• Help manage and determine the budget of the business area
• Interact with executive management in other business areas to ensure clear communication and service delivery to other business functions
• Assist with the development of junior and middle management
• Help formulate strategy of business area
Desired Experience & Qualification
Grade 12 or equivalent (Essential)
Relevant tertiary qualification; a Business Management degree beneficial
Beneficial: NQF Level 5 Accreditation (broad based knowledge of applicable legislation, economic principles and financial services industry)
Minimum 5-6 years administration experience within long-term insurance industry
Experience in New Business policy administration essential
Sound Business and Operational knowledge of Insurance industry
Familiar with Compliance Processes and Procedures in the Insurance Industry
MS Office and PC literate