PRE-AUTHORISATION SERVICE CONSULTANT
| Location | Sandton, South Africa |
| Date Posted | June 29, 2022 |
| Category |
Consultancy
|
| Job Type |
Full-time
|
| Currency | ZAR |
Description
The role exist to deliver world class service to all Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone.
To effectively manage the risk of in-hospital admissions by using your clinical knowledge and integrating this with your understanding of the benefits of the scheme and ensuring accurate information regarding funding
Duties & Responsibilities
• Confirming benefits according to set protocols and funding rules
• Accurately obtaining and capturing information to confirm correct funding
• Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved
• Servicing key stakeholders in a customer centric way to ensure that we live by our service principles
• Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Achieving and exceeding key performance metrics relating to service delivery
• Keeping abreast of continuous process, product updates and digital tools
• Dealing with multiple interactions
• Consistently utilizing all servicing tools available
Desired Experience & Qualification
Education:
• Matric
• South African accredited Clinical Qualification
Experience
• At least 6 months working experience in a customer services or clinical environment
Knowledge
• Anatomy and Physiology
Skills
• Time Management
• Verbal and written communication
• Following instruction and procedures (Self-development)
• Analysing (Managing Complexity)
• Learning and Researching (Nimble Learning)
• Presenting and communicating information (Communicating effectively)
• Delivering results and meeting customer expectations (Customer focus)
• Deciding and initiating action (Decision Quality)
• Working with people (Collaborating)
• Writing and reporting (Communicating effectively)