Operations Consultant: German speaking Control Centre Agent (Contract)

at iSanqa Resourcing
Location Gauteng, South Africa
Date Posted July 15, 2022
Category Consultancy
Job Type Full-time
Currency ZAR

Description

Our client requires the services of a Operations Consultant: German speaking Control Centre Agent

POSITION: Contract role until December 2022 (possible renewals)

COMMENCEMENT: ASAP

Duties & Responsibilities

Role:

•             Provide Production Support (IT) for all German speaking Plants

•             Be the telephone call receipt of IT incidents related to production issues

•             Pre-qualify IT-incidents and classify additional relationships

•             Fix incidents in IT systems in accordance with manuals

•             Monitor IT system error messages and process accordingly

•             Provide guidance throughout the Incident management processes

•             Initiate the IT escalation process, when required

•             Process email requests

•             Serve as an “Information channel” for Management and end-users

•             Work shifts as part of a team providing 24 x 7 support

Desired Experience & Qualification

REQUIREMENTS:

•             1-2 years’ working experience

•             German High School Diploma

•             Fluent German-speaking, including Business reading and writing

•             Fluent English-speaking, including Business reading and writing

•             Information Technology Qualification  OR alternatively, 2 to 3 years working experience in IT, including the                                 technical skills listed below.

•             Willing/ Able to travel internationally 2 weeks at a time

Technical Skills Required:

•             Analytical

•             Basic knowledge of IT infrastructure, incl. client-server architectures

•             Basic IT administration skills (e.g. LINUX / Windows)

•             Experience with IT Customer service

Experience with First level support (customer contact)

Experience in a vehicle production or other Manufacturing environment (advantageous)

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