Operations Consultant: German speaking Control Centre Agent (Contract)
Location | Gauteng, South Africa |
Date Posted | July 15, 2022 |
Category |
Consultancy
|
Job Type |
Full-time
|
Currency | ZAR |
Description
Our client requires the services of a Operations Consultant: German speaking Control Centre Agent
POSITION: Contract role until December 2022 (possible renewals)
COMMENCEMENT: ASAP
Duties & Responsibilities
Role:
• Provide Production Support (IT) for all German speaking Plants
• Be the telephone call receipt of IT incidents related to production issues
• Pre-qualify IT-incidents and classify additional relationships
• Fix incidents in IT systems in accordance with manuals
• Monitor IT system error messages and process accordingly
• Provide guidance throughout the Incident management processes
• Initiate the IT escalation process, when required
• Process email requests
• Serve as an “Information channel” for Management and end-users
• Work shifts as part of a team providing 24 x 7 support
Desired Experience & Qualification
REQUIREMENTS:
• 1-2 years’ working experience
• German High School Diploma
• Fluent German-speaking, including Business reading and writing
• Fluent English-speaking, including Business reading and writing
• Information Technology Qualification OR alternatively, 2 to 3 years working experience in IT, including the technical skills listed below.
• Willing/ Able to travel internationally 2 weeks at a time
Technical Skills Required:
• Analytical
• Basic knowledge of IT infrastructure, incl. client-server architectures
• Basic IT administration skills (e.g. LINUX / Windows)
• Experience with IT Customer service
Experience with First level support (customer contact)
Experience in a vehicle production or other Manufacturing environment (advantageous)