Mobile Devices Technical Support Consultant
| Location | KwaZulu-Natal, South Africa |
| Date Posted | July 23, 2022 |
| Category |
Consultancy
|
| Job Type |
Contract
|
| Currency | ZAR |
Description
We're seeking an experience Mobile Devices Technical Support Consultant : 6 - 12 Months Contract KZN who will Support all aspects of Mobile Device Lifecycle and provide mobile technical support.
Duties & Responsibilities
- Provide technical support in the mobile data and voice arena
- Troubleshoot and resolve mobile device data and voice device conflicts
- Communicate clearly with client to offer an effective resolution
- Proactive tracking and management of Requests for service
- Defined updates to clients as per standard operating procedures
- Quality assessment of service fulfilment tasks to ensure its right first time
- Technical support for handset setup at client on-boarding
- Incident handling relating to coverage complaints
- Defined updates to clients as per standard operating procedures
- Complaint and query handling within defined SLA/OLA TATs
Desired Experience & Qualification
- Diploma
- Must have + 3 years’ Mobile Device technical Support experience
- Essential All experience must be in the mobile sector (voice and data)
- 2 – 3 years’ experience in a client facing role
- ITIL foundation certification, advantageous
Package & Remuneration
- Salary : R118 per hour
- Contract: 6 - 12 Months