Microsoft Technical Support (CPT)
| Location | Cape Town, South Africa |
| Date Posted | November 19, 2022 |
| Category |
Other
|
| Job Type |
Full-time
|
| Currency | ZAR |
Description
Parvana Strategic Sourcing has established itself as a leading provider of permanent and temporary recruitment services to the South African, European and UK marketplace. In addition to this we have enjoyed considerable success in Australia and other part
Duties & Responsibilities
Parvana Responsibilities:
- Designing solutions for customers from existing templates and solutions sets.
- Implementing digital transformation technologies.
- Providing technical assistance for implementations.
- Driving digital adoption. Providing support to resolve IT queries.
- Assisting on the service desk when required.
- Problem management by identifying root cause analysis and problem resolution.
- Identifying opportunities for developing new projects, processes or templates.
- Creating and maintaining accurate documentation and tooling.
- Conducting monthly checks on back-ups.
Skills / Experience:
- 5+ years' proven work experience as Technical Support Specialist or similar role.
- Proven experience with strategic planning, problem solving and supporting Microsoft environments.
- Proven experience with Office 365, Active Directory, SQL, Azure and Microsoft Exchange.
- Proven experience with installing, maintaining and troubleshooting networks - LAN and wireless networks, firewalls, DHCP, DNS and TCP/IP.
- Good understanding of the ITIL Framework.
- Brilliant with a support ticketing system and experience in beating SLA targets.
- Familiarity with risk management and quality assurance control.
- Hands-on experience with project management tools.
Advantageous Experience:
- Experience with Autotask or Nable.
- Microsoft Certified Professional - MCSE, MCSA.
- Microsoft SharePoint, Teams Implementation Experience.
- Sophos Certified Engineer.
- Cisco Meraki Solutions Specialist.
- Mimecast certified.
Desired Experience & Qualification
Office 365, Active Directory, Managed Services, Microsoft