Browns the Diamond Store is a leading manufacturer and retailer of exceptionally high quality, bespoke diamond jewellery in South Africa and the United Kingdom.

Our dream is to provide the ultimate jewellery experience by consistently connecting intimacy with extraordinary service; finest quality products at the fairest prices; and incredible professionalism and follow through. Through this we dominate the retail diamond market.

Our Mission

• To pamper our clientele, we will offer the most extraordinary shopping experience in the market, from environment to product to service and far exceed our customer’s highest expectations every day.
• To build relationships, we will connect with our customers both in business and beyond to celebrate and remember each of their unique special occasions.
• To seek knowledge, we will continually educate ourselves in all aspects of our business from product to market trends to sales techniques so as to always be the best professionals possible.
• To provide quality products, we will constantly know our customer’s needs and always provide a wide array of quality products at the fairest prices.

Brand Statement

To create the ultimate intimate jewellery experience.

The Browns Code

The Browns Code is the set of principles by which our company lives.  All employees live the Browns Code. We pride ourselves in employing the classiest, most elegant and sophisticated consultants in the retail jewellery industry.

Sales

Selling of jewellery which entails:

• communication of the Browns difference
• Sharing the amazing stories behind Browns Jewellery
• Understanding and communicating the benefits of the product
• Presenting the jewellery in a professional and sophisticated manner.

Operations

• Knowledge of and using internal systems in order to execute on sales processes
• Proficiency and competence in the entire store operations processes which includes but is not limited to:
  • Opening and closing of the store
  • Retagging of jewellery
  • Stock takes
  • Inter-branch processes
  • Making up and receiving POD bags
  • Repair and collection order processes
  • Logging of tickets
  • Merchandising
  • Banking
  • High value processes
  • Filing and any other general administration
  • Following up on personal trade and leads
  • Manual procedures
  • Accepted payment methods
  • Certification

• Minimum qualification is high school matriculation or grade 12
• A diploma or degree is advantageous
• A proven and successful sales record is important. Retail sales experience is advantageous, however not a prerequisite. Jewellery retail experience is not a prerequisite
• Thorough understanding that Browns operates during retail hours and acceptance of shift work which, entails working three weekends in a four-week month
• Fluent in English both in the spoken and written language. Mastery of a foreign language is advantageous
• Computer literacy is essential; Microsoft suite as well as Outlook
• Preference will be given to individuals who envision a long-term career in retail
• Maturity and the ability to connect at a high level is essential

• Individuals have to be brand aligned i.e. classic, elegant & sophisticated in both appearance and demeanour, as well as possess a positive, all-rounder attitude.

• Candidates must be willing to undergo criminal record, bad debt and drug assessments

Market related basic and attractive sales incentives.

Are you interested in taking your career to the next level by pursuing this exciting opportunity to be part of a leading luxury retail brand?

If so, please apply to this advert with your up dated CV, qualification transcripts and a recent head and shoulders photograph.

Please note that candidates who are not contacted within 3 weeks of applying should consider their application unsuccessful.