• Effective collection of debtors’ book.
• Control of debtor’s account by following-up daily, weekly, monthly to ensure that debtors/students adhere to terms of payment.
• Ensure that courtesy calls are made to the clients/students to confirm that client has no queries and requested reconciliation of their accounts.
• Respond to queries within 24 hours of receipt and resolve within 5 working days
• All client queries and e-mails must be responded to on the day of receipt.
• Management must be informed of any query which is not resolved within 48 hours of receipt.
• Process corrections of misallocations
• Query any outstanding balances and/or short payments by contacting students directly and to follow up on balance of payment if required.
• Allocate payments received against tenants’ accounts on daily basis.
• Investigate all un-allocated receipts and clear against tenant’s account in order to clear TAA (Tenant’s age analysis).
• Diarise payment arrangements for all outstanding balances and follow up telephonically on agreed date.
• Process refunds as and when required.
• Administration of pre-paid electricity
• Administration of non-rental payments such as payments for lost keys, sleep over damages.
• Administrations of day to day students’ affairs that are not maintenance related.
• Comply to debtors’ collection procedures relating to lock out and de-activation
• Handling of Student queries.
• Administration of prepaid electricity (where applicable)
• Ensure statements are issued timeously to avoid late payment.

Adhere to debtors collection procedure

3 to 5 years field experience in

• Customer Care
• Experience to be related to Finance or Accounting as the role requires an Financial/Accounting acumen
• Facilities and property management
• Experience in the setting, management reporting and control of budgets

Computer Literate

Literate (Intermediate to Advance Excel skills, powerpoint presentations skills, MS Word, Microsoft Outlook and Microsoft Project Management

• Negotiate leasing terms and conditions and close deal
• Proven working experience as leasing agent
• Working knowledge of real estate law and leasing practices
• Proven track of successful sales record
• Up to date with property market status
• MS Office familiarity
• Excellent communication and negotiation skills
• Persuasive with marketing and sales skills
• Customer service orientation Excellent problem solving and communication skills
• Ability to multitask during busy periods
• Strong administration skills