The role is for a Junior Production Coordinator to be a part of the team supporting customers and maintaining operational excellence from our products and services. Reporting directly to the Head of Operations, your focus will be across the spectrum of operations from on-boarding of new customers, to support and maintenance of operational issues, to producing production reports and insights, to advising the technical teams on issues of quality and supportability. You will have input into the analysis and understanding of customer experience, with the view of optimising service quality.

We are looking for:

Someone with a good cultural fit and who aspires to the same outcomes as us. A technically sound approach is essential, but so too is an open-minded willingness to innovate and create. An autonomous self-driven individual who excels at getting the right things done. The role requires a junior Production Coordinator who is dedicated and hungry to grow and takes utmost pride in their work.

Our culture is underpinned by mutual respect, openness and fairness. We like to challenge ourselves to think differently. A willingness to debate viewpoints leading to the best presented argument being adopted. Trust is the vital currency of our success.

• Have a working knowledge of all software developed by the company in order to provide 1st and 2nd level support on all company products and services.
• Logging of all projects and tasks in the ticketing system, following up with affected parties, updating tickets and tracking through to resolution.
• Liaising with the development team on issues and working to provide additional information as and when required.  Analytical skills are required to understand the nature of the problems at hand.
• Faciitating client on-boarding through basic project management.
• Liaising with 1st and 2nd level support teams internally and externally.
• Final stage product testing as part of the quaity assurance and defect management functions.
• Preparing daily, weekly and monthly project reports and monthly MI (stats).
• Attending meetings and taking minutes from time to time for distribution to other meeting attendees.
• Preparing training material and release notes for new and/or updated software.
• Preparing presentations for certain meetings:  Microsoft Powerpoint skills required.
• Training new users who will be utilising products developed by the company.
• Prepring release notes.
• Distributing and managing disputes arising from misuse of products.
• Communicating rollout status/updates to all stakeholders.
• Monitoring system performace for internal and external systems to ensure that any downtime/problems encountered are identified, escalated and resolved quickly and efficiently and in accordance with escalation SLAs.
• Reporting downtime in accordance with existing escalation processes.
• Liaising with technicians and contractors to ensure timely and efficient completion of tasks.projects.
• Liaising with sales/business teams for weekly project updates and updating the ticketing system.
• Communicating issues effectively and properly documenting the entire process for each task/project.
• Facilitating communication between business/sales teams and technical teams.
• Keeping up to date with all project office activities so any project/task can be picked up in the event of another team member being unavailable/occupied.
• Being prepared to work overtime from time to time for deployment that may occur outside of office hours.

Own transport essential, as the successful candidate may be required to travel to clients from time to time.

High computer literacy with above average MSOffice skills, particuarly MSExcell and MSWord.

Experience within the financial services sector will be advantageous.

Relevant tertiary education, and prior experience working as a production co-ordinator wll be an advantage.

The successful candidate must possess:

• Exemplary communication skills and be able to communicate clearly and effectively:  accurate communication is key.  English is mandatory, other languages beneficial but not essential.
• The ability to learn quickly and grasp new concepts.
• Problem solving and analytical skills.
• The ability to pay attention to details and the desire to carry a task through to completion.
• Good time management and multi-tasking skills. These are critical skills but the successful candidate must also be able to prioritise activities:  understanding which tasks are more critical than others and being abe to concentrate on these.
• Appropriate planning and managerial skills and holding self and team accountable for achieving goals.
• Strong interpersonal skills and the ability to collaborate with others.
• Self-reliance and have the capability of working independently whilst working with other members of the team.
• The ability to proactively build relationships and generate effective discussions and mutual support for plans and ideas.
• The ability to seek out new knowledge sources and uses and share this knowledge effectively.
• The desire to strive for excellence - sets and measures challenging objectives for themselves and others, giving evidence-based feedback that helps others to excel.
• The ability to think clearly and rationally about what to do, including how to engage in reflective and independent thinking as well as thinking strategically and taking appropriate action.
• Excellent documentation and writing skills to ensure that documents are written in a clear and concise manner at a level that is appropriate for stakeholders.
• The ability to work under pressure and to meet deadlines.

To be discussed and is based on skill and ability which will be determined through the testing and interview processes