IT Technician, Midrand
| Location | Midrand, South Africa |
| Date Posted | May 26, 2021 |
| Category |
IT / Information Technology
|
| Job Type |
Full-time
|
| Currency | ZAR |
Description
Duties
The primary responsibility is to do IT support and perform repair and service tasks, including data recovery support.
Assist with technical related activities for the company.
Setup and maintenance of computers, laptops, PC’s and Networks ± 500 users.
Perform upgrade to telephonic, network and PC’s if and when required.
Update Network / VOIP diagrams and perform testing that all equipment, phones, networks are always in working order
Offer technical support both internal and clients when and if required
Problem solve and repair IT and computer related issues
Backup of company servers (If required)
Send quotes on company systems and follow up with customers on booked in cases for Data Recovery, Tape Service and Repair, RMA and Drive recertification (All training will be provided)
Support customers with queries
Support senior engineers. Find and look for donor stock, assist with any related requests from superiors in terms of technical, lab work or in the interest of customers.
Work on the Donor repository, scanning, testing and booking in of drives into the system.
Notify and update company systems when repairs, services and/or data recovery or other jobs are completed
Follow the Synergy CRM follow up processes making sure all RED status and Flash status clients are updated.
Test and evaluate hard disk drives (Training will be provided)
Test and service tape drive units (Training will be provided)
Diagnose and write fault reports (Training will be provided)
Assist and/or perform priority jobs (Training will be provided)
Support (SLA) Service Level Agreements within agreed upon time frame
Offsite consulting, and any other technical related skill as required.
Desired Experience & Qualification
Requirements
At least 3 years IT Experience with an A+, N+ or similar qualification, or higher from a reputable institution.
Good to excellent customer relations skills.
Sound working knowledge of Microsoft Office products.
The ability to communicate at senior management or executive level, both internally and with external clients.
Knowledge in: Windows based operating systems, MAC OS, Linux OS.
Knowledge of Networking and Wi-Fi.
Knowledge of various File Systems.
Knowledge of RAID Arrays.
Knowledge in electronics (fault analysis, repair) related to the IT Industry.
Knowledge of basic data recovery software and/or recovery techniques.
Package & Remuneration
Package
R15 000 to R20 000 pm, negotiable on experience and qualifications.