IT Help desk Technician
Location | Midrand, South Africa |
Date Posted | May 9, 2021 |
Category |
IT / Information Technology
|
Job Type |
Full-time
|
Currency | ZAR |
Description
The primary functions of an IT Technicians are to install, maintain and repair hardware, software and networking components to ensure the smooth running of all information systems. An IT Technician must have the skills to diagnose, repair and maintain all IT related systems required by Master Power Technologies. The technician is responsible for a reliable IT environment from installation to end-of-life
Duties & Responsibilities
- Ensure usability by configuring and installing the software and hardware components
- Maintain the software and hardware for all WANs, LANs, emails, telecoms and internet connectivity
- Ensure that all electrical safety standards are met at all times
- Restore or replace faulty or damaged hardware
- Safeguard the privacy and security networks on computer systems
- Ensure security by upgrading and installing anti-virus software and upgrading systems to enable all computers to have compatible software
- Test new hardware and software
- Provide tech support and be the first in line to contact when reporting an error
- Daily backup operations
- Maintain all technical documentation
- Manage Service Level Agreements with IT related suppliers
- Ensure company and group IT procedures and guidelines are aligned
Desired Experience & Qualification
- High school matriculation.
- Related tertiary qualification is essential. (CTI Qualification will be an advantage)
- A+, N+
- Windows and Mac OSX knowledge
- Strong desktop, operating system and software is essential
- Microsoft Exchange 2016/2019 experience with Microsoft Certification
- Excellent written, verbal and interpersonal skills.
Package & Remuneration
15K - 20K per month