Description
Duties & Responsibilities
- Provide computer users with the appropriate IT Technical Support and advice
- A strong technical understanding of the hardware, software and systems being supported
- Install, configure and/or upgrade PC's and laptops
- Troubleshoot and resolve issues with software or hardware either in the office or remotely
- Manage IT projects which require focus on planning through to end result
- Implement new technologies in the company with the aim of suitable digital transformation, to optimize performance and also to ensure the welbeing of staff
- Assist to align IT with other requirements to promote teamwork for technical
- Assist with installing telephones, printers, scanners, mobile/smart phones, wireless access points etc. related to all desktop infrastructure in the Organization, in accordance with IT department standards
- Assist with Assembly Booklet printing as and when the need arises, to keep the factory running
- Provide advice and technical guidance to all staff regarding their incidents or requests
- Maintain installed PCs, laptops, printers, scanners etc. with routine maintenance as required, and also as requested by Head Office
- Remove and/or replace IT hardware from relevant staff/offices, as requested by your Manager
- Unpack any boxes of IT equipment which may have been received from other branches, and note all asset numbers for them to be updated in the IT assets register
- Pack and send any IT equipment to other branches, as and when required by them
- Arrange for any Repairs of IT equipment to be collected, and received back from the repair company
- Identify, log and resolve technical problems with software applications or network systems
Desired Experience & Qualification
- MCDST (Microsoft certified desktop support technician)
- MCSE (Microsoft Certified Solutions Expert)
- MCP (Microsoft Certified Professional)
- HDI – Desktop Support Technician Certifications
- 3 – 5 years’ experience in the IT technical field, with desktop support and problem solving experience
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